Head Waiter

Key Responsibilities

• Lead and supervise the front-of-house service team during each shift.
• Act as a senior point of contact for guests, ensuring a fun, energetic, and highly engaging experience.
• Coordinate table service, reservations, guest flow, and special requests.
• Maintain excellent service standards while ensuring the atmosphere remains relaxed, vibrant, and entertaining.
• Lead by example with confident, warm, and engaging guest interaction.
• Be comfortable participating in the energy of the venue, including interacting with guests, and engaging with entertainment when appropriate.
• Anticipate guest needs and proactively resolve service issues.
• Coordinate closely with the Restaurant Manager, kitchen, bar, host team, and entertainment team.
• Brief and motivate the service team before each shift.
• Monitor table sections, service timing, presentation, and guest satisfaction.
• Support upselling of food, beverages, and special experiences in a natural and engaging manner.
• Handle VIP guests and special occasions with confidence and discretion.
• Coach junior waiters and ensure consistent service standards across the floor.
• Manage guest complaints professionally and escalate issues when required.
• Ensure all restaurant policies, hygiene standards, and operational procedures are followed.
• Support opening and closing procedures and maintain a clean, organised, and guest-ready restaurant.

The Ideal Candidate