workable
Captain Waitress
SIHAMCO
Riyadh, KSA
Contract
Entry · 1+ years experience
Onsite
Discovered Today
POS system
Free
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POS system
Key Skills for This Role
POS system
Full Job Posting
Key Responsibilities
- Deliver exceptional, personalised table service in accordance with the restaurant's service standards.
- Take ownership of a designated dining section, ensuring smooth and efficient service throughout each shift.
- Welcome guests at the table, introduce yourself, and create a warm and engaging dining experience.
- Present the menu confidently, explaining dishes, ingredients, preparation methods, and daily specials.
- Provide expert recommendations based on guest preferences, dietary requirements, and allergies.
- Proactively upsell premium menu items, signature beverages, desserts, and chef's specials to enhance the guest experience and maximise revenue.
- Accurately take food and beverage orders and enter them into the POS system.
- Coordinate with the kitchen and bar teams to ensure orders are prepared and served accurately and within service standards.
- Monitor guest satisfaction throughout the dining experience, anticipating needs and responding promptly to requests.
- Resolve guest concerns professionally and escalate issues to management where appropriate.
- Lead and support waiters and food runners within your section, ensuring service standards are consistently maintained.
- Assist in training, coaching, and mentoring junior front-of-house team members.
- Ensure tables are properly set, maintained, and reset in accordance with restaurant standards.
- Process guest bills accurately and efficiently, ensuring a seamless payment experience.
- Maintain comprehensive knowledge of all food, beverage, and promotional offerings, including allergens and dietary requirements.
- Ensure compliance with food safety, hygiene, and health and safety standards.
- Maintain impeccable grooming, professionalism, and presentation while representing the Little Krazy brand.
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