earcu
Head of Technical Operations
Mitie
Bristol, GBR
Full-time
Senior
Onsite
Discovered 2 weeks ago
CAFM
Free
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CAFM
Key Skills for This Role
CAFM
Full Job Posting
Main duties
- Act as the primary client point of contact, providing updates, resolving issues, managing escalations, and supporting meetings, reporting, and action plans with stakeholders and senior leadership
- Lead, mentor, and manage a team of engineers and technicians, ensuring high performance, safety compliance, training development, and maintenance of training matrices. Including supporting the Engineering Apprentice/Development programme. Oversee recruitment and ensure robust engineer coverage is in-place
- Coordinate with scheduling and planning teams to manage workforce allocation, resource constraints, annual leave, and ensure service delivery aligns with operational plans
- Own the P&L, delivering revenue, margin, and cash targets
- Ensure compliance with Health & Safety, Quality, Environmental and industry regulations
- Protect company reputation through strong governance and incident management
- Monitor regulatory changes impacting operations and commercial viability
- Manage asset lifecycle, utilising data to provide insights and generate client proposals
Required Qualifications & Expirience
- Technically qualified background with evidence of CPD
- Industry recognised Health and Safety qualification
- Driving licence
- Chartered status, desirable
- Proven experience working within highly regulated environments in an engineering leadership role
- Strong knowledge of engineering standards, statutory compliance, safety regulations, and technical risk management
- Experience managing multi-disciplinary teams with the ability to inspire and motivate, delivering complex technical projects, and engaging with stakeholders at all levels
- Strong analytical, problem-solving, and organisational skills with the ability to manage competing priorities under pressure
- Demonstrable understanding and experience of CAFM systems, SLA and KPI models and
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