Head of Software Development Application & Platform Operations

Software Development Application & Platform ( SDA&P) Operation is global 24/7 IT operation and support organization located in 4 main hubs. The scope of SDA&P Operations includes Service Delivery IT Tools System Operation, Service Desk, Support and Maintenance, Solution Acceptance and Handover for Operation, SLA and KPI Fulfillment, Escalation Management, Updates / Upgrade Management, RCA Handling including Corrective Activities and Supplier Management.Head of Operations is overall responsible and accountable for the overall vision, mission, strategy, financial and delivery performance as well as organizational management.

Define and manage overall SDA&P Operations strategy Define and manage SDA&P Operations Balanced Scorecard and KPI Define and manage overall SDA&P Operations budget, including cost efficiency programs Manage overall user operational satisfaction targets and commitments. Ensure Operational delivery performance and process compliance Resource mgmt.

Define and manage overall SDA&P Operations strategy

Define and manage SDA&P Operations Balanced Scorecard and KPI

Define and manage overall SDA&P Operations budget, including cost efficiency programs

Manage overall user operational satisfaction targets and commitments.

Ensure Operational delivery performance and process compliance

Resource mgmt.

What you will do:

Provide overall leadership, control and decision making, taking responsibility for the SDA&P Operations Management team and department Report to Head of SDA&P Perform line-management for all SDA&P Operations team or department managers/supervisors Drive Change Management within SDA&P Operations organizational changes Drive overall SDA&P Operations service delivery quality and user satisfaction Responsible for the solution production system and solution stability/availability and performance as per stakeholder requirement. Responsible for System operations, support, maintenance, monitoring, solution update management and SLA fulfillment. Secure compliance to Ericsson policies/directives and instructions 3PP Contract Management for support and maintenance of production systems and solutions Processes management according to SDA&P process map Budget and Financial management