Head of Salam

Job Purpose

Accountabilities

• Maintain formal communications with the Customer for the delivery of all Salam Opportunities, Proposals, Projects, Procurement and Services.
• Support the Customer in the development of clear Statements of Requirement to ensure all business needs are formally captured.
• Direct Bid Management, Programme Delivery, Technical Solution and Service Delivery Resources
• Responsible for authorising the IT technical response and solution proposition in response to a Customer s Request for Proposal
• Responsible for ensuring all proposals and projects progress through the necessary internal and external review processes, in order to obtain timely internal and/or external ELC/LCM approvals
• Ensure all Salam Projects and Services achieve or exceed targets for Performance, Quality, Timeliness and Profitability.
• Manage the Salam Account team members effectively through Performance Development Reviews, coaching, mentoring, succession management and career development.
• Work with ISE HR in the forward-planning of Salam resources
• Reporting to Senior ISE Management and functions on the operation of the Salam Account, through the formal SSR/CSR process
• Collaborate closely with ISE Commercial and Procurement to ensure strong performance from key suppliers, and that all projects/proposals are delivered in the correct manner, under appropriate governance and controls

Relationship Management

• Personable, pro-active, professional able to demonstrate full commitment to exceptional customer delivery
• Demonstrable ability to manage a team of Project Managers and Technical Architects
• Ability to lead the Salam Account Team on large program and project propositions, inclusive of internal resources as well as 3rd party support vendors and contractors
• Ability to communicate and interact effectively at all levels of the organization
• Maintain effective relationships with third party suppliers
• Maintain strong focus on customer relationships and impact on our customer service
• Exemplary verbal and written communication skills.
• Support and develop creative and innovative thinking from team members.

Job Requirements

• Relevant Degree e.g. BA or BS degree in economics, business administration, engineering, marketing, or finance.
• Formal project management qualification (APM, Prince, PMA) or Industry Technical Certifications, ITIL, etc.
• 8 to 10 years general IT/ Business Experience
• 5 years Programme and Project management experience, including the management of highly-experienced team members
• Experience with the management of complex programmes/projects, including financial management and reporting to customers at a senior level
• Significant experience of project delivery, preferably within a military business
• Thorough understanding of Project Risk Management
• Technical skills
• A clear understanding of:
• IT Programme and Project Management

• Project Financial Management

• IT Security

• IT Change Management

• IT Networks and Telephony