Head of Professional Services, UK

Zinier is hiring a Head of Professional Services to lead enterprise delivery across the UK while helping scale our Professional Services function in a fast-growing environment.

We’re looking for a true player-coach, a hands-on leader who can own executive customer relationships, step into critical delivery moments, and help build a high-performing implementation practice.

You’ll operate at the intersection of product, delivery, and customer outcomes, ensuring our customers successfully deploy and scale the Zinier platform. While you’ll help define the Professional Services operating model and delivery playbooks, you’ll also stay close to the work — leading complex implementations, guiding teams through technical and operational challenges, and ensuring customers achieve measurable transformation.

This role partners closely with Sales, Customer Success, Product, and Engineering to ensure successful deployments, strong customer outcomes, and long-term platform adoption.

If you thrive in fast-moving environments, enjoy solving complex technical and operational challenges, and love building strong relationships with customers and internal teams alike, we’d love to talk to you. Where you are located Anywhere in the UK; able to collaborate with customers and teams globally as needed, either remotely or in person (occasional travel required).

What the role offers

Own delivery outcomes for strategic enterprise customers across the UK

Act as the primary executive delivery partner to customers, ensuring successful platform implementation and adoption

Lead discovery workshops, solution design discussions, UAT coordination, and go-live activities

Manage and guide complex enterprise implementation projects from kickoff through production launch

Serve as the bridge between customer stakeholders and internal technical teams, translating business requirements into clear delivery priorities

Orchestrate internal teams including Project Managers, Solution Architects, Developers, and Customer Success to deliver customer outcomes

Step into critical delivery moments to unblock teams, resolve issues, and ensure project momentum

Help define and scale the Professional Services delivery model, including implementation frameworks, playbooks, and best practices

Identify opportunities to improve delivery efficiency, implementation timelines, and customer outcomes

Partner with Customer Success and Sales to support long-term adoption, expansion, and strategic customer relationships

What you’ll bring to the role

Strong experience leading complex enterprise implementation projects involving multiple stakeholders and technical integrations

Excellent customer-facing and stakeholder management skills, with the ability to build trust with both business and technical audiences

Strong technical intuition — comfortable engaging with IT teams and navigating complex technical environments without needing to be a developer

Proven ability to drive delivery outcomes in fast-moving or unstructured environments

Experience working cross-functionally with Sales, Product, Engineering, and Customer Success teams

Experience in Field Service Management (FSM), Telecom, Utilities, or large-scale operations platforms is a plus, but not required

Strong communication skills, emotional intelligence, and ability to manage complex enterprise relationships

AI-native in approach to work

Hunger, Hustle, Honesty, Humility

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