Customer Support Associate
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Key skills for this role
Key Skills for This Role
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What you’ll bring to the role
2-5 years of experience in technical support, application support, or customer-facing SaaS support roles
Strong troubleshooting skills with the ability to investigate issues methodically and communicate clearly
Customer-first mindset with strong organization, responsiveness, and attention to detail in fast-paced environments
Technical fluency with enterprise software, web applications, APIs, integrations, mobile platforms, or cloud technologies
Experience with support tools such as Jira, Zendesk, Freshdesk, ServiceNow, or similar ticketing platforms
Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences
Collaborative approach working cross-functionally with Engineering, Product, and customer-facing teams
Comfort operating in startups with evolving priorities, shifting workflows, and high-growth environments
Flexibility for occasional on-call support or after-hours escalation coverage as needed
Bachelor’s degree preferred in Computer Science, Engineering, Information Systems, or related fields, or equivalent practical experience
Be Hungry. Be Humble. Be Honest. And Hustle.
#LI-Remote
About Zinier
Zinier is private field service management software for enterprises managing deskless workforces, assets, and customer operations.
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