Head of Key Account Management

CEVA Logistics

Dubai, UAE

Full-time

Mid-Senior

Onsite

Discovered 1 weeks ago

Key account managementSales strategyCustomer relationship managementSales action planningGlobal tender managementContract and service-level management

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Key skills for this role

Key account managementSales strategyCustomer relationship management

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Key Responsibilities

Set plans for managing key customers and partners and formulate account relationship strategies.
Implement business plans and service-level agreements, monitor opportunities, and report progress at defined intervals.
Develop market segments and position CEVA Logistics as a key market player.
Secure approved or preferred vendor status from key accounts.
Maintain customer decision-maker, influencer, volume, industry, expectation, and performance knowledge.
Grow market share and profitability through customer operations across the network.
Develop and implement the sales action plan.
Review customer-contracted performance and quality indicators.
Plan and monitor growth with the network sales team and optimize CRM-based sales development.
Lead customer actions, define operational and pricing procedures, and ensure agency application.
Plan monthly meetings, lead global tenders, and present solutions to customers with supporting functions.
Escalate international contract disputes, monitor stakeholder decisions, and report weekly CRM activities.

Requirements

Experience managing key customers and strategic partners across a network.
Ability to formulate and implement account strategies, sales action plans, and growth plans.
Ability to manage global tenders and coordinate sign-off with operational stakeholders.
Ability to monitor contracted service, quality, financial, and sales performance indicators.
Ability to use CRM reporting to track activities, opportunities, and sales progress.