Head of Engineering (Agentic AI Systems)

Key Responsibilities

• Lead, grow, and deploy a multidisciplinary team of Forward Deployed AI Engineers across key business domains
• Allocate engineering capability across strategic initiatives based on business priority and impact
• Establish and embed best practices for agentic systems, AI workflows, LLM integrations, and AI-enabled tooling
• Drive a high-performance engineering culture focused on rapid iteration, reliability, and measurable business outcomes
• Act as the primary AI engineering partner to senior stakeholders across Product, Fashion, Supply Chain, Finance, Customer Care, Procurement, and Technology
• Translate complex business challenges into scalable AI solutions and prioritised delivery opportunities
• Shape and align AI roadmaps with domain leaders, identifying high-ROI automation and augmentation use cases
• Lead end-to-end delivery of agentic AI solutions, including copilots, workflow agents, decision systems, and automation platforms
• Ensure seamless progression from discovery through to production deployment, embedding AI-native and human-in-the-loop operating models
• Provide technical leadership across LLM architectures, agent orchestration, RAG patterns, and AI application design
• Ensure AI systems are scalable, secure, observable, and cost-efficient, with robust evaluation and reliability frameworks
• Partner with platform teams to align with Azure AI strategy, governance, and enterprise engineering standards, while establishing scalable delivery and operational models
• Partner with functional leaders to support reshaping and evoling hybrid-human agentic organizations
• Our strong preference is for candidates to have exposure to working in a Retail environment.
• Proven experience leading high-performing engineering teams delivering complex, production-grade AI or data-driven systems
• Strong hands-on expertise in AI/ML, LLMs, or agentic AI systems, with the ability to assess technical quality and guide solution design
• Track record of taking AI or advanced technology solutions from concept and prototype through to scalable production deployment