Head of Engagement Management

Champion the Culture. This role sits at the heart of every project and every sales deal, championing a culture of trust, transparency, innovation and growth is paramount

The engagement portfolio. Overall delivery health across scope, timeline, budget and quality. Risks surfaced and dealt with before they become escalations

The commercials of delivery. Revenue, margin and utilisation. The commercial soundness and deliverability of proposals, bids and statements of work

Senior client relationships. Trusted adviser to our key clients, and the senior escalation point when something goes wrong

The delivery framework. Methods, standards, governance, tooling and metrics, applied consistently rather than aspirationally

The engagement management offering. Project, delivery and product management developed into services we can define, price and sell

The team. Recruit, develop and keep good Engagement Managers, and build the career paths that make them want to stay

Engagements delivered to scope, time, budget and quality, with client satisfaction high enough that clients advocate for us

Utilisation optimised without starving innovation or development time, and margin protected across the engagement lifecycle

A delivery framework, toolset and metric set that are demonstrably better than the ones you inherited. Specifically, building on the AI and Tech accelerators already being used.

At least one engagement management service offering defined and taken to market

The team grown profitably, with capability built rather than contracted in

A measurable contribution to renewal and extension revenue with existing clients

Owned a portfolio of complex client engagements, rather than only a single programme or account, primarily within Professional Services. Assured delivery quality across a portfolio

Had ownership of a P&L or practice budget, with a track record of improving performance

Built and managed senior client relationships including navigating challenging delivery situations and executive level escalations

Line leadership of a delivery team, including hiring, developing and retaining people

Commercial fluency. You can price work, defend scope, and hold a margin conversation with a client rather than absorbing the problem internally

Strong project and programme management expertise, Agile, PMI or PRINCE2

Enough technical literacy to work credibly with Data, AI, Cloud and Software engineering teams, while knowing where your own technical expertise ends

A data led approach to delivery, and the confidence to bring transparency. This includes uncomfortable information in front of executive audience

A very competitive salary plus the opportunity of equity

Salary Sacrifice Pension plan of 5+3

25 Days annual leave + 1 Birthday day

Remote-first within the UK. This is a senior client-facing role, so travel to client sites and to Colibri offices in central London will be required.

Benefits include Private Medical a full list can be provided during the process

Talent conversation: around 30 minutes, with our Talent team and/ or HR team

Leadership interview : focused on your delivery leadership and commercial track record

Working session: exploring how you work and for you to meet the team

Practice leadership: an opportunity to meet some of the peers Practice Leaders you’ll work closely with

Executive leadership: time with the C level team, giving you the opportunity to understand Colibri’s strategy, ambitions and expectations for the role