Head of E-Commerce Operations

Responsibilities

• Lead and oversee all e commerce operations, ensuring efficient execution across the online marketplace.
• Manage the end to end customer journey, from website interaction and order placement through fulfillment, delivery, returns, and post purchase support.
• Develop and implement operational strategies to drive business growth, improve profitability, and enhance customer satisfaction.
• Lead and manage cross functional teams including Sales, Customer Service, Merchandising, Inventory Control, Fulfillment, and Logistics.
• Establish and monitor operational KPIs to ensure business objectives are achieved.
• Develop and execute inventory management strategies to optimize stock levels, reduce holding costs, and minimize stock shortages.
• Ensure accurate product listings, pricing, promotions, and catalog management across the platform.
• Drive operational efficiency by continuously improving order management and fulfillment processes.
• Oversee warehousing, fulfillment, logistics, and last mile delivery operations to ensure timely and cost effective service.
• Manage relationships with logistics partners, carriers, suppliers, and third party service providers.
• Analyze sales performance, customer behavior, operational trends, and business metrics to identify growth opportunities.
• Collaborate with Marketing and Commercial teams to support promotional campaigns, product launches, and revenue generation initiatives.