Head of Communication Department

%3Cp class=%22MsoNormal%22 style=%22line-height:115%;margin:0cm 0cm 0cm 18.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Dubai%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3ESupervises all operations and procedures performed by the Communication Department, reviews operational action plans, and provides guidance and supervision for all operations and development of the call center in accordance with best practices. Links these operations with the customer relationship management (CRM) system to ensure immediate responses to customer and public requests and inquiries in coordination with relevant entities, aligning with the organization%27s strategic plan. Supervises and monitors the execution of all departmental operations and procedures to ensure continuous improvement and development of the call center in compliance with issued regulations, bylaws, and policies, while enhancing institutional identity and raising the organization%27s media profile.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:115%;margin:0cm 0cm 0cm 18.0pt;%22%3E%26nbsp;%3C/p%3E%3Col style=%22margin-top:0cm;%22 start=%221%22 type=%221%22%3E%3Cli class=%22MsoNormal%22 style=%22line-height:115%;margin-bottom:0cm;mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Dubai%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EDefine and approve strategic and operational objectives for the communication department, prepare and implement corporate communication plans reflecting the organization%27s mission, achievements, and initiatives, and ensure alignment with the overall strategy.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:115%;margin-bottom:0cm;mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Dubai%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EManage and direct corporate messaging across various traditional and digital media channels, ensuring consistency with the organization%27s identity and strategy.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:115%;margin-bottom:0cm;mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Dubai%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EEnsure the effectiveness of receiving all customer inquiries through communication channels, providing them with accurate information via on-the-job training covering various reports, inquiries, and events. Ensure the preparation and continuous updating of FAQs regarding the organization%27s services and events in cooperation with organizational units and link them to the services directory.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:115%;margin-bottom:0cm;mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Dubai%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EEnhance and support communication methods with call centers of government and private departments and institutions to handle emergencies, services, and joint reports between these entities and the organization. Direct and monitor the evaluation of the effectiveness of call center systems, reporting systems, and inquiry responses, updating them based on impact measurement results to drive development and modernization.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:115%;margin-bottom:0cm;mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Dubai%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3ESupervise media relations management, including drafting press releases, coordinating media interviews, and managing crisis communication in accordance with approved protocols.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:115%;margin-bottom:0cm;mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Dubai%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3ECoordinate and supervise the preparation of official letters, briefing materials, and talking points for senior leadership to participate in events and media appearances.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:115%;margin-bottom:0cm;mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Dubai%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3ESupervise the preparation and development of newsletters, publications, and digital content to enhance the organization%27s internal and external communication and ensure the application of the corporate identity across all media materials and communication channels.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:115%;margin-bottom:0cm;mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Dubai%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3ESupervise the planning and execution of events, conferences, and awareness campaigns in coordination with relevant organizational units to enhance institutional presence.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:115%;margin-bottom:0cm;mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Dubai%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EMonitor and analyze media coverage, measure public opinion trends toward the organization, and prepare necessary reports and recommendations for senior management.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:115%;margin-bottom:0cm;mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Dubai%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3ESupervise the communication team and manage external service providers (such as media and design agencies), ensuring deliverable quality and adherence to timelines.%3C/span%3E%3C/span%3E%3C/li%3E%3Cli class=%22MsoNormal%22 style=%22line-height:115%;margin-bottom:0cm;mso-list:l0 level1 lfo1;tab-stops:list 36.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Dubai%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3EPerform other job-related duties and responsibilities as assigned.%3C/span%3E%3C/span%3E%3C/li%3E%3C/ol%3E %3Cp class=%22MsoNormal%22 style=%22line-height:115%;margin:0cm 0cm 0cm 18.0pt;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:115%;margin:0cm 0cm 0cm 18.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Dubai%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Cstrong%3EQualifications %26amp; Experience:%3C/strong%3E Bachelor%27s degree with 11 years of experience, or Master%27s degree with 9 years of practical experience.%3C/span%3E%3C/span%3E%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:115%;margin:0cm 0cm 0cm 18.0pt;%22%3E%26nbsp;%3C/p%3E%3Cp class=%22MsoNormal%22 style=%22line-height:115%;margin:0cm 0cm 0cm 18.0pt;%22%3E%3Cspan style=%22font-family:%26quot;Dubai%26quot;,sans-serif;font-size:10.0pt;%22%3E%3Cspan style=%22line-height:115%;%22%3E%3Cstrong%3ESpecialization:%3C/strong%3E Media, Public Relations, Corporate Communication, Marketing, Business Administration, or any related fields from an accredited university.%3C/span%3E%3C/span%3E%3C/p%3E Job Details Job Category: Senior Management Advertiser: Dubai Environment and Climate Change Authority Educational-level: Bachelor Required Nationality: UAE Only Suitable for people with determination: No Monthly Salary: Unspecified Schedule-Time: Full time Job Posting: 14/09/2026 Unposting Date: 14/10/2026