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Head Hostess - High Society
Hospitaliti
Dubai, UAE
Full-time
Mid-Senior
Onsite
Discovered 3 weeks ago
Restaurant operationsReservations managementGuest relationsTeam leadershipCross-sellingRevenue target management
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Restaurant operationsReservations managementGuest relations
Role Overview
The Lana - Dorchester Collection is hiring a Head Hostess for its High Society restaurant in Dubai.
The role leads the hostess team and supports exceptional guest experiences, service standards, and restaurant revenue performance.
Key Skills for This Role
Restaurant operationsReservations managementGuest relationsTeam leadershipCross-sellingRevenue target management
Full Job Posting
Role overview
The Lana - Dorchester Collection is hiring a Head Hostess for its High Society restaurant in Dubai.
The role leads the hostess team and supports exceptional guest experiences, service standards, and restaurant revenue performance.
Responsibilities
- Lead the hostess team and manage daily restaurant operations.
- Manage reservations, guest enquiries, table escorts, farewells, and guest relations.
- Ensure the team understands upcoming reservations, special events, and guest chefs or bartenders.
- Convert enquiries into reservations and cross-sell other hotel outlets.
- Monitor revenue targets and control beverage and other expenses within preset budgets.
- Conduct daily pre-service briefings and coordinate with other hotel departments.
- Maintain immaculate outlet presentation, cleanliness, furniture, equipment, floors, fixtures, and fittings.
- Optimize reservations for productivity, guest satisfaction, and revenue generation.
Role requirements
- Strong knowledge of the outlet offerings is needed to respond to enquiries and convert them into reservations.
- The role requires leadership of the hostess team and consistent personal presentation and service standards.
- The successful candidate should communicate reservation and event information clearly to team members.
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