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Guest Relations Agent
Hospitaliti
Dubai, UAE
Full-time
Entry
Onsite
Discovered Today
Guest relationsGuest experience managementHotel operationsStorytellingStakeholder communicationInventory management
Free
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Guest relationsGuest experience managementHotel operations
Role Overview
The Lana - Dorchester Collection is hiring a Guest Relations Agent in Dubai.
The role supports the Guest Experience team and focuses on memorable, personalized hotel experiences.
The position contributes to service standards, hotel projects, and the Dorchester Collection guest experience philosophy.
Key Skills for This Role
Guest relationsGuest experience managementHotel operationsStorytellingStakeholder communicationInventory management
Full Job Posting
Role overview
The Lana - Dorchester Collection is hiring a Guest Relations Agent in Dubai.
The role supports the Guest Experience team and focuses on memorable, personalized hotel experiences.
The position contributes to service standards, hotel projects, and the Dorchester Collection guest experience philosophy.
Key responsibilities
- Improve guest experience, hotel services, process efficiency, and support for strategic hotel projects.
- Create and share stories that produce memorable moments across the guest journey.
- Communicate guest stories and insights to stakeholders within the property and hotel group.
- Maintain detailed guest information to help teams create personalized connections and experiences.
- Support creative planning, market-mix concepts, amenities, gifts inventory, and guest recognition.
- Welcome guests as a host or hostess and provide directions.
Candidate expectations
- Bring a strong commitment to guest service and hospitality excellence.
- Demonstrate the values of Passion, Personality, Respect, Working Together, and Creativity.
- Be able to communicate effectively with guests and internal stakeholders.
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