Head Concierge

Role overview

Key responsibilities

• Serve as the primary point of contact for concierge and lifestyle requirements.
• Arrange personalized experiences, services, reservations, travel, transportation, dining, entertainment, and events.
• Build a network of trusted contacts across luxury hospitality, private aviation, restaurants, retail, wellness, entertainment, and lifestyle services.
• Coordinate complex and time-sensitive requests from planning through execution.
• Manage VIP reservations, private experiences, special arrangements, and last-minute requests.
• Coordinate with household staff, drivers, personal assistants, security, travel teams, and external providers.
• Maintain detailed knowledge of the principal's preferences, routines, expectations, and family requirements.
• Source bespoke and hard-to-access experiences and solutions.
• Handle sensitive information and personal matters with discretion and integrity.
• Ensure external suppliers meet quality, reliability, and confidentiality standards.
• Remain available and responsive during travel, special events, and high-priority family engagements.

What the employer is looking for

• Experience as a luxury service professional who understands private family office requirements.
• Absolute discretion, emotional intelligence, maturity, resourcefulness, and impeccable judgment.
• Extensive international travel with the principal and family is mandatory.
• Ability to adapt to different destinations, schedules, environments, and last-minute requirements.
• Confidentiality and discretion are fundamental requirements.

Travel and availability

• The role requires extensive international travel and accompanying the principal and family as required.
• The successful candidate must remain flexible across destinations, schedules, and environments.