Head, Client Data Management, Post Trade Operations(India, Malaysia)

Key Responsibilities

• Strategy • Define and execute the Client Data Management strategy for Post Trade Operations, aligned to Group data standards, regulatory expectations, operational resilience, control priorities and digital transformation. • Establish a scalable and consistent operating model for client, counterparty, SSI, settlement and reference data across GBS India and Malaysia, with clear ownership, governance and service expectations. • Set the direction for data quality, lineage, preventative controls, exception management and root-cause remediation to reduce downstream operational risk. • Represent Post Trade Operations in senior data, reference data, SSI, regulatory data and transformation forums, ensuring Operations requirements are understood and embedded.
• Business • Accountable for ensuring client and counterparty data is accurate, complete, timely and fit for use across the post-trade lifecycle, including settlements, confirmations, regulatory reporting and client service. • Act as senior Operations owner for resolving material data issues impacting trade flow, client experience, risk outcomes and business growth. • Partner with Markets, Client Lifecycle, Static Data, Middle Office, Settlements, Confirmations, Regulatory Operations and Technology to prevent recurring data-led breaks and service disruption. • Provide senior-level transparency on data quality themes, remediation progress, business impact and control posture.
• Processes • Own the end-to-end process framework for client data maintenance, SSI setup, static data exceptions, quality checks, approval workflows, evidence standards and remediation. • Standardise processes, controls, documentation, service levels and escalation paths across locations to drive consistency, resilience and operational discipline. • Reduce manual intervention, duplicate records, incomplete setups, unauthorised changes and recurring data defects through process redesign and preventative controls. • Ensure maker-checker, evidence retention, access control, periodic review and change governance are embedded and audit-read

Skills and Experience

• Client and Reference Data Management • Process Design & Re-engineering • Data Analysis • Client Service & Experience • Risk & Controls • Global Markets Post Trade Operations • People Management Skill

Qualifications

• University degree preferred in Finance, Economics, Business, Accounting, Operations, Technology, Data, Engineering or a related discipline. • Significant senior leadership experience in Global Markets Operations, Post Trade Operations, Middle Office, Client Data, Reference Data, Client Lifecycle, Controls, Risk Management or Transformation. • Proven experience leading large, complex or multi-location teams, preferably across GBS, offshore, regional hub or global operating environments. • Strong understanding of Global Markets products, trade lifecycle, client and counterparty data, SSI, settlement, confirmations, regulatory reporting and operational risk. • Demonstrated track record in strengthening controls, improving service delivery, leading remediation and delivering sustainable transformation. • Strong senior stakeholder management across Front Office, COO, Finance, Product Control, Technology, Risk, Compliance, Audit and country teams. • Ability to operate with sound judgement in high-volume, time-sensitive and risk-sensitive environments. • Strong written and verbal communication skills, with the ability to simplify complex issues and influence senior decision-making.

About Standard Chartered

What we offer

• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.