Hardware Support Engineer

Perform end-to-end failure analysis at component (e.g., PCBAs, actuators, connectors), module (e.g., hands, battery packs), and system (robot) levels

Use bench equipment — oscilloscopes, multimeters, logic analyzers, power supplies, and inspection tools — to characterize signals, isolate failures, and validate fixes

Read schematics and block diagrams to understand circuit behavior and help identify where things are going wrong

Collaborate cross-functionally with Mechanical, Electrical, Software/Firmware, and Manufacturing teams to identify and implement corrective actions

Support bring-up and testing of new hardware revisions: verify power sequencing, communication interfaces, and peripheral behavior

Debug issues across the robot system, including compute modules, motor controllers, and camera systems

Act as a technical point of contact for customer-reported issues — reproduce faults, narrow down root causes, and communicate findings clearly to both the engineering team and the customer

Write and maintain clear repair runbooks, failure analysis reports, and troubleshooting guides that other team members can follow

Help establish and improve failure analysis processes, best practices, and lab capabilities to minimize time from failure identification to corrective action

Supervise and drive supplier failure analyses when issues trace back to vendor components

Work closely with engineers to iterate on hardware during the prototyping phase, helping move designs from early bring-up toward stable, repeatable assemblies