Hard Services Senior Manager
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Key skills for this role
About the Role
Miral Experiences is looking for a Hard Services Senior Manager to lead the Hard Services Division, ensuring efficient facility and equipment maintenance across leisure attractions.
Key Skills for This Role
Responsibilities
- Supervise and manage all leisure facility maintenance operations, driving P&L accountability
- Conduct comprehensive performance reviews and disciplinary actions while fostering career growth for direct reports
- Oversee contractor and vendor supervision, schedule 3rd party manpower monthly, and approve contractor scope of work
- Execute project management duties for new constructions in alignment with park strategies
- Develop and enforce Preventative Maintenance (PM) and Standard Operating Procedures (SOP) programs via CMMS tools
- Support department colleagues and collaborate across parks' operational teams to resolve facilities related issues
- Sign off on project completion certificates and issue Permits to Work (PTW) for vendors and subcontractors
- Establish and track departmental KPIs and strategic initiatives to monitor performance, efficiency, and equipment uptime
- Ensure CMMS data accuracy and timely updates, reviewing technical documentation
- Provide input for facilities related budgeting, ensuring adherence to compliance policies and regulatory standards such as HACCP and HSE guidelines
- Attend to safety log issues from HSE, promote rigorous training sessions, and ensure safe workplace compliance
- Oversee facility/attraction installations, refurbishments, and design reviews
Requirements
- Qualification as an HVAC, Gas, Oil, Civil, or Electrical Engineer
- Certified Facilities Manager or equivalent qualification
- 10+ years of on site installation, commissioning, or supervisory experience as a HVAC/Electrical/Civil/Gas/Oil Engineer
- 5+ years of experience managing teams of engineers, contractors, or skilled technical personnel
- Fluency in spoken and written English
- Strong customer service orientation, project management expertise, and cost control experience
- Technical proficiency in BMS systems, HVAC equipment, boilers, pumping systems, fire suppression, water treatment systems, and basic/foundational electrical engineering skills
- Detail oriented with the ability to meet KPIs and execute training programs effectively
- Skilled in using MS Office products proficiently (Excel, Word, PowerPoint) for operational and financial reporting
Full Job Posting
Job Summary
- Lead the Hard Services Division, ensuring seamless and efficient operations that sustain facility, equipment, and attraction maintenance
- Manage multi faceted systems—HVAC, plumbing, irrigation, gas, firefighting, civil works, and kitchen equipment
- Plan and direct all maintenance aspects, conduct cost saving analyses, and supervise third party contractors
Responsibilities
- Supervise and manage all leisure facility maintenance operations, driving P&L accountability by aligning expenditures with budgetary goals
- Conduct comprehensive performance reviews and disciplinary actions while fostering career growth and success for direct reports
- Oversee contractor and vendor supervision, schedule 3rd party manpower monthly, and approve contractor scope of work
- Execute project management duties for new constructions in alignment with park strategies
- Develop and enforce Preventative Maintenance (PM) and Standard Operating Procedures (SOP) programs via CMMS tools
- Support department colleagues and collaborate across parks' operational teams to resolve facilities related issues
- Sign off on project completion certificates and issue Permits to Work (PTW) for vendors and subcontractors
- Establish and track departmental KPIs and strategic initiatives to monitor performance, efficiency, and equipment uptime
- Ensure CMMS data accuracy and timely updates, reviewing technical documentation
- Provide input for facilities related budgeting, ensuring adherence to compliance policies and regulatory standards such as HACCP and HSE guidelines
- Attend to safety log issues from HSE, promote rigorous training sessions, and ensure safe workplace compliance
- Oversee facility/attraction installations, refurbishments, and design reviews
Qualifications
- Qualification as an HVAC, Gas, Oil, Civil, or Electrical Engineer with extensive experience in facilities management
- Certified Facilities Manager or equivalent qualification
- 10+ years of on site installation, commissioning, or supervisory experience as a HVAC/Electrical/Civil/Gas/Oil Engineer
- 5+ years of experience managing teams of engineers, contractors, or skilled technical personnel
- Fluency in spoken and written English with an emphasis on clear communication and interpersonal skills
- Strong customer service orientation, project management expertise, and cost control experience
- Technical proficiency in BMS systems, HVAC equipment (FAHU, AHU, FCU), boilers, pumping systems, fire suppression, water treatment systems, and basic/foundational electrical engineering skills
- Detail oriented with the ability to meet KPIs and execute training programs effectively
- Skilled in using MS Office products proficiently (Excel, Word, PowerPoint) for operational and financial reporting
Desirable
- Knowledge of electrical design, lighting, and power distribution engineering, alongside fire alarm and suppression systems
- Experience in thematic park, hospitality, or similar recreational industry management roles
- Previous background in preventative maintenance planning, engineering design, and facility refurbishments
- Familiarity with CAD and CMMS software (MAXIMO, CAFM, etc.) and strong application of project management standards
- Hands on landscaping experience and familiarity with oil and gas infrastructure
- Expertise in regulatory compliance and safety management systems, particularly in high responsibility environments
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