Guest Services Representative

Daily Operations

Team Collaboration

Experience and Qualifications

• 1–2 years of experience in hospitality, retail, customer service or guest service environments.
• Knowledge of professional service standards and guest engagement practices.
• Comfortable with using POS, radios, computers, booking platforms, or CRM systems (training provided).
• Deliver high‑quality customer service in guest‑facing environments.
• Excellent communication and multitasking skills.
• Apply problem-solving and adaptability to anticipate and address guest needs.
• Collaborate effectively within a team to achieve shared goals.
• Multilingual capabilities (particularly Mandarin) are considered an asset.

Working Conditions

Physical Requirements

• Primarily on-floor role; extended periods of standing and walking required.
• Ability to lift/move up to 25 lbs, occasional stair or site navigation.
• The expected hourly range for this role is $22 – $24.
• Based on the position, QuadReal offers a competitive total rewards package in addition to the base pay, which may include a performance-based incentive plan, comprehensive health & dental benefits, pension plan, and paid time off.
• The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.
• We value diverse experiences and perspectives. Even if your skills don’t align 100% with the listed qualifications or salary range, we encourage you to apply – you may be a great fit for this role or others in our community. Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities.
• We use artificial intelligence (AI) technology — alongside human review — to assist in screening and assessing applicants for this position. Our recruitment team remains involved in all decisions.
• Note to Recruiters: QuadReal does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.
• #LI-JD1