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Guest Services Representative PM
Azalea Investments, LLC.
Augusta, USA
Part-time
Entry
Onsite
USD 15-15 hourly / hour
Discovered 1 weeks ago
MARSHAPMS
Free
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MARSHAPMS
Key Skills for This Role
MARSHAPMS
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- Report to work on time, in proper and clean uniform, including name tag. Personal appearance and grooming must conform to standard.
- Handle all duties according to hotel policies, procedures, internal rules and standards.
- Conform to cash handling procedures at all times.
- Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events.
- Get a daily briefing about extra ordinary events to effectively deal with all foreseen situations on a daily basis.
- Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
- Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
- Check in all guests according to the First Ten (Phase Eleven) Program.
- Follow all cash handling and banking procedures to check out all customers efficiently.
- Each associate is expected to carry out all reasonable requests by management which the associate is capable of performing.
- Operate MARSHA and PMS, take same day reservations and know how to enter a reservation in MARSHA.
- Perform guest registration and room assignment and accommodate special requests of all customers.
- Be knowledgeable about Marriott Rewards, Club Marquis and other frequent traveler programs.
- Know how to follow all hospitality guidelines.
- Answer the phones according to the standards of proper etiquette and as fast as possible (no more than three rings). Know how to handle safe deposit boxes.
- Handle mail and messages properly and on a confidential basis.
- Know how to handle safe deposit boxes.
- Ensure the cleanliness of the front desk and back office area at all times. Utilize spare time for cleaning. Keep computer equipment clean at all times.
- Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using the "Guest Response Program" procedures.
- Assist fellow associates in their jobs to ensure that all jobs are done on time.
- Have knowledge about all emergency procedures and know how to act on them.
- Be flexible in regard to work schedule.
- Use your PMS password with discretion; log off the terminal when leaving the area.
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