careerplug
Guest Services Representative AM
Azalea Investments, LLC.
Augusta, USA
Part-time
Entry
Onsite
USD 15-15 hourly / hour
Discovered 1 weeks ago
MARSHAPMSGuest Response Program
Free
Job Fit Check
Base Career helps you apply smarter for this job.
?%
Ready to ScanKey skills for this role
MARSHAPMSGuest Response Program
Key Skills for This Role
MARSHAPMSGuest Response Program
Full Job Posting
- Report to work on time, in proper and clean uniform, including name tag. Personal appearance and grooming must conform to standard.
- Handle all duties according to hotel policies, procedures, internal rules and standards.
- Conform to cash handling procedures at all times.
- Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events.
- Get a daily briefing about extra ordinary events to effectively deal with all foreseen situations on a daily basis.
- Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
- Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
- Check in all guests according to the First Ten (Phase Eleven) Program.
- Follow all cash handling and banking procedures to check out all customers efficiently.
- Each associate is expected to carry out all reasonable requests by management which the associate is capable of performing.
- Operate MARSHA and PMS, take same day reservations and know how to enter a reservation in MARSHA.
- Perform guest registration and room assignment and accommodate special requests of all customers.
- Be knowledgeable about Marriott Rewards, Club Marquis and other frequent traveler programs.
- Know how to follow all hospitality guidelines.
- Answer the phones according to the standards of proper etiquette and as fast as possible (no more than three rings). Know how to handle safe deposit boxes.
- Handle mail and messages properly and on a confidential basis.
- Know how to handle safe deposit boxes.
- Ensure the cleanliness of the front desk and back office area at all times. Utilize spare time for cleaning. Keep computer equipment clean at all times.
- Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using the "Guest Response Program" procedures.
- Assist fellow associates in their jobs to ensure that all jobs are done on time.
- Have knowledge about all emergency procedures and know how to act on them.
- Be flexible in regard to work schedule.
- Use your PMS password with discretion; log off the terminal when leaving the area.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Azalea Investments, LLC.
Housekeeping Public Space Attendant
Augusta, USA
EntryFull Time, Part Time
Discovered 1 weeks agoView →
Housekeeping Public Space Attendant
Augusta, USA
Discovered 1 weeks agoFull Time, Part Time
Guest Services Representative PM
Augusta, USA
Discovered 1 weeks agoPart-time
Restaurant Host or Hostess
Augusta, USA
Discovered 1 weeks agoPart-time
Part Time Night Auditor
Augusta, USA
Discovered 1 weeks agoPart-time
Part Time Restaurant Server PM SHIFT
Augusta, USA
Discovered 1 weeks agoPart-time
Banquet House Person
Augusta, USA
Discovered 1 weeks agoFull Time, Part Time
Banquet Server
Augusta, USA
Discovered 1 weeks agoPart-time
Maintenance Engineer
Augusta, USA
Discovered 1 weeks agoFull-time