Guest Services Representative - Part-Time Weekends

Greet guests warmly and assist them with check-in and check-out processes.

Answer questions, provide local information, and assist with special requests to enhance the guest experience.

Ensure guest requests are handled promptly and professionally, maintaining a high level of service.

Manage reservations, cancellations, and modifications as needed.

Communicate effectively with other departments to ensure guests’ needs are met.

Handle guest complaints and issues with professionalism, working towards a resolution.

Maintain an organized front desk area and assist with other administrative duties as needed.

High school diploma or equivalent.

Previous experience in a customer service or hospitality role preferred.

Strong communication skills and a friendly, welcoming demeanor.

Ability to stay calm under pressure and address guest needs with a positive attitude.

Flexibility to work weekends, evenings, and holidays as required.

Basic computer skills and experience with hotel management software a plus.

Competitive pay and comprehensive benefits, including medical and dental from day one for full-time team members.

Paid time off (PTO) for all team members, because we value your well-being.

Team Member Recognition Program to celebrate your achievements.

Discounts on hotel stays and dining.

Opportunities for personal and professional growth within Parks Hospitality Group, a company recognized as a Best Place to Work.