Guest Services Officer
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Key skills for this role
About the Role
HealthPlus Network of Specialty Centers is seeking a Guest Services Officer to be the welcoming face of the organization, delivering exceptional experiences to patients and visitors.
Key Skills for This Role
Responsibilities
- Welcome patients and provide a professional, friendly, and efficient front desk experience
- Register patients, schedule appointments, and maintain accurate patient records in the EMR system
- Verify insurance eligibility and collect required documentation and payments
- Ensure accurate patient identification and obtain all required consent forms
- Respond to patient inquiries in person and over the phone, providing exceptional customer service
- Coordinate with physicians, nurses, and other departments to support smooth patient flow
- Ensure compliance with organizational policies and regulatory standards (DOH, DHA, and JCI where applicable)
- Provide basic translation and interpretation support in English when required to facilitate patient communication
Requirements
- Diploma or Bachelor's degree in Business Administration, Healthcare Administration, Hospitality, or a related field
- Previous experience in customer service, front office, patient access, or healthcare administration is preferred
- Excellent verbal and written communication skills in English
- Ability to provide basic translation and interpretation support in English when needed
- Strong organizational skills with the ability to manage multiple tasks in a fast paced environment
- Proficiency in Microsoft Office applications
- Experience using Electronic Medical Records (EMR) systems is an advantage
Full Job Posting
Overview
- M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments.
- HealthPlus Diabetes & Endocrinology Center is a recognized Center of Excellence in diabetes care.
- As a Guest Services Officer, you will be the welcoming face of our organization, delivering an exceptional experience to patients and visitors from the moment they arrive.
- You will play a key role in supporting the patient journey by managing registration, appointment scheduling, insurance verification, and front desk services while ensuring accuracy, efficiency, and compliance with healthcare standards.
Responsibilities
- Welcome patients and provide a professional, friendly, and efficient front desk experience.
- Register patients, schedule appointments, and maintain accurate patient records in the Electronic Medical Record (EMR) system.
- Verify insurance eligibility and collect required documentation and payments.
- Ensure accurate patient identification and obtain all required consent forms.
- Respond to patient inquiries in person and over the phone, providing exceptional customer service.
- Coordinate with physicians, nurses, and other departments to support smooth patient flow.
- Ensure compliance with organizational policies and regulatory standards (DOH, DHA, and JCI where applicable).
- Provide basic translation and interpretation support in English when required to facilitate patient communication.
Qualifications
- Diploma or Bachelor's degree in Business Administration, Healthcare Administration, Hospitality, or a related field.
- Previous experience in customer service, front office, patient access, or healthcare administration is preferred.
- Excellent verbal and written communication skills in English.
- Ability to provide basic translation and interpretation support in English when needed.
- Strong organizational skills with the ability to manage multiple tasks in a fast paced environment.
- Proficiency in Microsoft Office applications and experience using Electronic Medical Records (EMR) systems is an advantage.
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