Guest Services Manager

• Ensure all staff are working to agreed, realistic activity plans and appraised on an annual basis in line with company policy
• Brief and debrief staff, hold regular departmental meetings, actively encourage communication with other departments within the hotel
• Ensure adequate supply of materials and equipment in accordance with the departmental budget
• Liaise with the General Manager or their designate in the hiring and orientation of all staff
• Ensure that standards of punctuality, staff appearance and dress are maintained at all times in accordance with MasterBUILT policies
• Encourage teamwork and innovative ideas to develop a motivated work force
• Carry out the duties of an absent staff member and/or assist in another department as necessary
• Ensure all staff are competent in the safe and effective use of equipment/chemicals in accordance with manufacturer’s instructions
• Ensure compliance with company and house rules
• Work and communicate in a professional and ethical manner with colleagues assisting where necessary

• Monitor customer service levels and coach employees with alternative methods of responding to customer requests
• Monitor customer satisfaction ratings and develop plans to maintain or increase customer satisfaction as required

Sales and Marketing

• Implement marketing initiatives that align with hotel branding in collaboration with corporate sales
• Increase visibility of the hotel by actively participating in the community and community events
• Serve as a key sales lead generator for corporate sales

• Minimum of 3 years’ working experience in the hotel industry, demonstrating progression with each career move
• 1-2 years’ experience in a leadership capacity
• Previous exposure accounting functions such as expenses, payroll and budgeting
• Previous experience with inventory management

• Ability to demonstrate being both a leader and team player
• Superior written and verbal communication skills
• Excellent customer service and interpersonal skills
• Ability to set and monitor goals and provide status updates as required
• Ability to set priorities for self and others in the hotel
• Project planning capabilities coupled with time management and organization techniques
• A fun, positive attitude with a sense of humour

• A High School Diploma or GED required
• A Diploma in Hospitality Management considered an asset

• A compensation package that provides incentives and rewards performance
• A flexible benefits package that supports various personal/family situations and work environments
• A rewarding corporate culture that fosters a positive team and family spirit
• A cooperative management team that is strategic and forward thinking
• A fast-paced environment with opportunities for advancement

To apply send all resumes to https://masterbuilthotels.bamboohr.com/careers/954 .

We thank all applicants for their submissions, but only those deemed qualified by our hiring manager will be contacted.

No phone calls please.

Please note Labour Market Impact Assessment (LMIAs) are not supported for this position.

Legal entitlement to work in Canada is required.