Guest Services Manager

We would love you to have:

• 2+ years’ experience in a similar role, ideally within the lifestyle hotel or hospitality sector
• Knowledge of Front Office operations
• Previous F&B/Barista experience is preferred, although training can be provided

What you can do for us:

• Endless Opportunities in One Space: Whether you’re welcoming guests, supporting reception operations, or overseeing service across the lobby and bar, you’ll thrive in our dynamic and fast-paced environment while communicating effectively across multiple departments.
• Be the Ultimate Brand Ambassador: Take ownership of your role with enthusiasm, energy, and a touch of flair: become the face of Wilde and represent us with pride.
• Deliver Exceptional Guest Experiences: Confidently serve guests throughout the day while supporting the Guest Services Hosts to ensure every interaction is seamless, welcoming, and memorable.
• Lead Daily Operations with Excellence: Oversee the smooth running of reception and F&B operations including daily wastage reporting, package posting on Lightspeed, Epak checklist completion.
• Support & Guide the Guest Services Hosts: Assist and oversee Hosts with daily operational duties including all S&Ds, fridge fills, breakfast replenishment placement in rooms, restocking the bar and shop, breakfast set-up and close-down, and maintaining operational standards across all public areas.
• Maintain High Standards of Cleanliness & Organisation: Ensure all service and back-of-house areas are maintained to the highest standard, including supporting the host with washing breakfast plates and utensils, glassware and coffee crockery, and overseeing the close-down cleaning of the bar, glasswasher, coffee machine, and kitchen area dishwasher.
• Make a Lasting Impact: Confidence is key! Master communication and teamwork to create memorable experiences for every guest that walks through our doors.
• Stay Driven, Stay Motivated: Strive for excellence every day: set ambitious goals and exceed them. We work together to push boundaries and celebrate our collective success.
• Exemplify Excellence at All Times: From the moment guests arrive, greet them warmly and with a smile, ensuring they feel welcome and at home.
• Understand Your Guests: Commit to learning the preferences and needs of our guests to provide personalised, thoughtful service that leaves a lasting impression.
• Set the Mood: You’re responsible for creating the perfect atmosphere: whether adjusting the lighting, managing music levels, or ensuring every area is pristine and guest-ready. You understand that the little details matter.
• Master Every Shift: Whether you're opening, mid-shift, or closing, you’re in control, keeping operations seamless and collaborating with your team to ensure nothing is overlooked, including health & safety procedures and complaint resolution.
• Push the Boundaries of Excellence: Constantly seek opportunities to innovate and improve. Your drive to make things better propels us all toward greater success.
• Lead with Kindness and Respect: Foster a culture of respect, inclusivity, and kindness, ensuring everyone feels valued and part of the team.
• Engage with the Community: Actively participate in local charity events and initiatives, building strong relationships within the community and contributing to our collective mission.

If you possess the ability to navigate through challenges with a blend of kindness and clarity, we'd love to hear from you!

Whether you're a seasoned expert or someone with a burning desire to grow and learn, we believe that variety is the spice of life, and there's a place for you in our vibrant team.

So, join us in this exciting and ever-evolving journey, where you'll be encouraged to reach your full potential.

Let's make the world a little brighter, one guest at a time.

Start your Wilde journey today!

Take the leap and click "apply" now!