Guest Services Executive - Guest Relations - Jumeirah Marsa Al Arab
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Job Description Job Description About Jumeriah & The Hotel Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia.
Key Skills for This Role
Full Job Posting
About Jumeriah & The Hotel
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 30 properties across the Middle East, Africa, Europe and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.
Designed as a destination in its own right, Jumeirah Marsa Al Arab sets a new standard in global hospitality.
Featuring an avant-garde design by architect Shaun Killa, Jumeirah Marsa Al Arab includes a hotel with 387 rooms and suites, 82 luxury residences, an 82-berth superyacht marina by D-Marin and The Fore, where four restaurants join together to bring guests the best dishes from around the world.
Explore new worlds of wellness, gastronomy and mixology.
Spacious rooms and residences all come with outdoor terraces and floor-to-ceiling windows designed to maximise their shimmering views across the Arabian Gulf.
Landscaped grounds conceal five pools that cater to the needs of every visitor, from families to spa seekers.
Wellness is redefined with three floors of spa space, where there are dedicated women only spaces and where treatment rooms segue to private terraces and the ocean beyond.
Meanwhile, the look and feel of the 10 restaurants and 9 bars are inspired by destinations across the world and designed to appeal to a well-travelled clientele.
Guests are invited to spend precious time with family and friends, celebrate or simply enjoy the quiet luxury of time by the water.
About The Job
An opportunity has arisen for a
Guest Services Executive
to join our team of
Guest Relations
- at Jumeirah Marsa Al Arab - Hotel.
- The main duties and responsibilities of this role:
- To assist in meeting and escorting all arriving VIP guests to their rooms, ensuring that their needs are met, their luggage swiftly sent to their rooms and that they are checked-in in a courteous and efficient manner without delay.
- Provide the latest information on the Hotel’s outlets, amenities, services and facilities whilst actively upselling and making reservations as necessary.
- Provide historical and cultural facts of the destination and be a storyteller for Jumeirah and the unique hotel differentiators / interesting facts.
- To handle the administrational duties of the Guest Relations Operation and to ensure effective communication to the business on daily basis, updating with all and any important information that will assist the Hotel Operation and improve the guest stay experience.
- Respond to any guest requests for particular services (e.g., directions, transportation, reservations, dry cleaning, celebrations, other) by making arrangements with the relevant departments and following up to ensure satisfaction.
- To meet and escort all arriving VIP guests to their rooms, ensuring that their needs are met, their luggage swiftly sent to their rooms and that they are checked-in in a courteous and efficient manner without delay.
About You
- The ideal candidate for this position will have the following experience and qualifications:
- Minimum of 1 year luxury hospitality experience in a similar role
- Flexibility to work evenings, weekends, and holidays as needed
- Ability to multitask and work under pressure in a fast-paced environment
- Fluency in English; additional language skills are a plus
About The Benefits
We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package, flights home, accommodation, life insurance, functional incentives and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.
Job Details
Role Level: Mid-Level Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: http://www.jumeirah.com Job Function: Sales Company Industry/
About The Company
Searching, interviewing and hiring are all part of the professional life.
The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof.
Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
Report
Disclaimer: talentmate.com is only a platform to bring jobseekers & employers together.
Applicants are advised to research the bonafides of the prospective employer independently.
We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information.
We also recommend you visit Security Advice for more information.
If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at TALENTMATE
Principal Integration Technician Avionics
Abu Dhabi, UAE
A Principal Avionics Integration Technician is needed for a high-security environment in Abu Dhabi, supporting ground and flight tests for UAVs. The role requires hands-on experience with avionics diagnostic equipment, t
Teacher - Emirates British Nursery
Dubai, UAE
Emirates British Nursery in Dubai is hiring a Teacher for September 2026 classes, following the Early Years Foundation Stage framework. Candidates need a university degree in Early Childhood/Education or a high school di
MiniBar Refreshment CtrAttd-Ld
Abu Dhabi, UAE
The employer is seeking a Lead Mini Bar Refreshment Center Attendant to oversee the team and ensure positive guest experiences. The role involves inventory management, restocking, and maintaining cleanliness of refreshme
Concierge Agent - W Residences Spanish Russian Italian Speaker
Dubai, UAE
TALENTMATE is hiring a Concierge Agent for W Residences in Dubai. The role involves responding to residence owners' and guests' requests, providing information about the property and surrounding area, and ensuring high s
Operational Risk Analyst UAE National
Dubai, UAE
TALENTMATE is hiring an Operational Risk Analyst (UAE National) for a retail banking role in Dubai. The position involves acting as the Retail Banking Risk Partner, managing operational risk frameworks, conducting RCSAs,
GCC IandM Engineering Project Manager
Abu Dhabi, UAE
RINA is seeking a GCC I&M Engineering Project Manager to lead projects in Abu Dhabi. The role involves managing scope, budget, and resources while coordinating with clients and internal teams. Candidates need a Master's
Projects Interface Manager - UZ Brownfield Offshore Water Injection Project
Abu Dhabi, UAE
KBR is seeking a Projects Interface Manager for an offshore water injection brownfield project in Abu Dhabi, with relocation to Spain. The role manages all project interfaces between offshore/onshore facilities, operatio
People Systems And Payroll
Dubai, UAE
We are looking for a People Systems & Payroll Specialist to own HRIS administration and payroll coordination across multiple countries. You will manage Deel as the group HRIS, build reports, and ensure payroll accuracy.
Principal Integration Technician Avionics
Abu Dhabi, UAE
Teacher - Emirates British Nursery
Dubai, UAE
MiniBar Refreshment CtrAttd-Ld
Abu Dhabi, UAE
Concierge Agent - W Residences Spanish Russian Italian Speaker
Dubai, UAE
Operational Risk Analyst UAE National
Dubai, UAE
GCC IandM Engineering Project Manager
Abu Dhabi, UAE
Projects Interface Manager - UZ Brownfield Offshore Water Injection Project
Abu Dhabi, UAE
People Systems And Payroll
Dubai, UAE