Guest Services Assistant - Casual

Accountability - Checks assumptions about mutual expectations and clarifies standards of overall performance. Checks the scope of responsibilities of self and others. Monitors day-to-day performance and takes corrective action when needed to ensure desired performance is achieved.

Client Focused - Ability to initiate and respond to communications at a service level with clients and guests. Asks probing questions to clarify customer expectations and needs to understand, respond, and activate appropriate actions. Explores options to meet customer needs and seeks assistance from supervisor when needed. Works towards resolving customer issues quickly and effectively.

Problem Solving - Investigates defined issues with uncertain cause. Solicits input in gathering data that help identify and differentiate the symptoms and root causes of defined problems. Suggest alternative approaches that meet the needs of the organization, the situation, and those involved. Resolves problems and escalates issues with suggestions for further investigation and options for consideration as required.

Thoroughness - Demonstrates operational agility. Uses organizational systems that result in multiple critical activities to be identified and completed on time. Renegotiates priorities as necessary. Puts systems in place and uses them to monitor and detect errors and problems. Tests and inspects outputs and applies quality checks prior to work submission.

Microsoft Office

Momentus Operating system

First aid, CPR, AED Certification

Moneris POS machine

The Calgary TELUS Convention Centre:

Is Calgary’s meeting place, bringing the community together in a central hub to connect, learn, innovate, celebrate, support and grow.

Connects Calgary with the global community; leveraging our assets to create opportunities that impact the lives of Calgarians and Canadians.

Takes pride in our city and in delivering Calgary’s message of hospitality, prosperity, and enlightened growth to countless visitors.

Is honoured to promote Calgary to the world and to host hundreds of events each year.

Is responsible for promoting Calgary by working with partners to build Calgary’s reputation as the destination of choice.

Is committed to providing a productive, comfortable, sustainable environment to our guests and employees.

Individuals interested in applying for this position can apply online at https://calgary-convention.com/careers/ by September 24, 2026.