Convention Centre Host - Casual Term

Prepare, set up, and tear down equipment and signage for coat check services.

Maintain the check-in, storage, and release of guests’ items in coat check.

Provide cash and payment services, while adhering to payment handling policies and procedures.

Manage the stock and distribution of tickets upon request (e.g., taxi chits).

Registration desk assistance as required.

Greet and provide way-finding services and answer questions from clients and guests on various activities while attending events in the facility.

Assist with event crowd management strategies.

Requirement to work flexible shifts and overtime hours as required on a casual basis.

Other duties as assigned.

Core Competencies

Accountability - Checks assumptions about mutual expectations and clarifies standards of overall performance. Checks the scope of responsibilities of self and others. Monitors day-to-day performance and takes corrective action when needed to ensure desired performance is achieved.

Client Focused - Ability to initiate and respond to communications at a service level with clients and guests. Asks probing questions to clarify customer expectations and needs to understand, respond, and activate appropriate actions. Explores options to meet customer needs and seeks assistance from supervisor when required—works towards resolving customer issues quickly and effectively.

Thoroughness - Applies attention to detail to routine tasks defined in formal, written procedures and oral instructions. Seeks guidance on the quality and the degree of completion required for completing new tasks. Re-prioritizes as new deadlines are set. Responds constructively to feedback on task output.

Job-Related Skills

Excellent communication, interpersonal, and organizational skills.