Guest Services

Responsibilities

• Follows all relevant procedures so that work is carried out in a controlled and consistent manner.
• Follows the day-to-day operations related to own job in Hospitality to ensure continuity of work.
• Helps guests check in, by greeting them, providing them with a key, and showing them where their room is located.
• Acts as the first point of contact for enquiries to guests coming into the hotels, in order to answers their questions and be of assistance.
• Answers phone calls and transfers them to the concerned parties
• Ensures the smooth running of the reception area at all times and keeping this neat and tidy, to present an appropriate image of the hotel.
• Takes and passes on messages to determine when something is urgent and expedites a response.

Education

Experience

Skills

• Business Acumen – Level 1 • English Language Skills – Level 1 • IT & Computer Literacy – Level 1 • Quality Orientation - Level 1 • Health & Safety Awareness - Level 1

Competencies