Assistant Executive Floor Manager

Responsibilities

• Participates in the implementation of Hospitality policies, and procedures to ensure all relevant procedural/legislative requirements are fulfilled.
• Supervises the day to day operations of Hospitality providing some guidance in facilitating related professional work processes in order to achieve high performance standards.
• Supervises the activities and work of subordinates to ensure that all work within a specific area of the Hospitality is carried out in an efficient manner.
• Supervises the process for assisting guests during check in and orientation with regards to hotel facilities.
• Provides advise to the guests whenever needed with regards to hotel facilities and any other queries to ensure that guests are satisfied and requirements are met.
• Manages the concerned area (reception/floor) work flow to ensure the effective and smooth running of operations.
• Assists in training the front desk and workers to ensure their capabilities and skills are developed.
• Ensures that the housekeeping activities adhere to the health and safety codes.

Education

Experience

Skills

• Business Acumen – Level 2 • English Language – Level 2 • IT & Computer Literacy – Level 1 • Quality Orientation – Level 1 • Health & Safety Awareness - Level 1

Competencies