Guest Service Officer - Communications Center
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Key skills for this role
About the Role
Hyatt Regency Oryx Doha seeks a Guest Service Officer for the Communications Centre to handle incoming calls and guest inquiries. The role requires excellent phone demeanor, typing skills, and a passion for service.
Key Skills for This Role
Responsibilities
- Answer high volume of incoming calls to the hotel
- Respond to guests' inquiries
- Proactively resolve service related concerns and provide appropriate follow up
- Create a welcoming experience for guests through helpful and exceptional service
Requirements
- Relevant degree or diploma in Hospitality or Tourism management
- Exceptional interpersonal skills
- International experience in luxury hotel brands preferred
- Desire to constantly learn and ambition to grow
- Ability to work under pressure
- Excellent English
Full Job Posting
About the Role
- We are looking for colleagues who can quickly perpetuate a culture that embraces modern design and exceptional service.
- As Guest Service Officer – Communications Centre you will be creating a welcoming experience for our guests through helpful and exceptional service.
Key Responsibilities
- Answer high volume of incoming calls to the hotel and respond to the guests’ inquiries.
- Proactively resolve service related concerns and provide appropriate follow up.
- Create a welcoming experience for guests through helpful and exceptional service.
What We Are Looking For
- Relevant degree or diploma in Hospitality or Tourism management
- Exceptional interpersonal skills showing care and the ability to connect and care for our guests
- International experience in luxury hotel brands demonstrating adaptability to a range of cultures and environments
- Desire to constantly learn and ambition to grow
- Ability to work under pressure
- Excellent English
What We Are Offering
- Competitive tax free salary and benefits
- Opportunities for career growth within the global company
- Discounted rooms at Hyatt worldwide
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