Guest Service Officer - Communications Center
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Key skills for this role
About the Role
Hyatt Regency Oryx Doha seeks a Guest Service Officer for its Communications Centre. The role involves answering high-volume incoming calls, responding to guest inquiries, and resolving service concerns.
Key Skills for This Role
Responsibilities
- Answer high volume of incoming calls to the hotel
- Respond to guests' inquiries
- Proactively resolve service related concerns and provide appropriate follow up
Requirements
- Relevant degree or diploma in Hospitality or Tourism management
- Exceptional interpersonal skills
- International experience in luxury hotel brands
- Desire to constantly learn and ambition to grow
- Ability to work under pressure
- Excellent English
Full Job Posting
About Hyatt Regency Oryx Doha
- Hyatt Regency is one of Hyatt's first brands, with over 175 hotels worldwide.
- Hyatt Regency Oryx Doha is located near Hamad International Airport and the city center.
- The hotel combines contemporary architecture with warm hospitality for business and leisure travelers.
About the role
- We are looking for colleagues who can provide exceptional, customer tailored service.
- As Guest Service Officer – Communications Centre, you will create a welcoming experience for guests.
- You will answer high volume incoming calls and respond to guest inquiries.
- You must have good typing skills, a pleasant attitude, and excellent phone demeanor.
- This role involves proactively resolving service concerns and providing follow up.
Qualifications
- Relevant degree or diploma in Hospitality or Tourism management
- Exceptional interpersonal skills showing care and ability to connect with guests
- International experience in luxury hotel brands demonstrating adaptability
- Desire to constantly learn and ambition to grow
- Ability to work under pressure
- Excellent English
What we are offering
- Competitive tax free salary and benefits
- Opportunities for career growth within the global company
- Discounted rooms at Hyatt worldwide
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