Guest Service Manager

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

What you'll be doing...

Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.

Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.

Be the go-to person for guest questions, whether it’s the best brunch spots nearby or directions to local attractions.

Process bookings and payments with precision, ensuring every detail is spot-on for a hassle-free stay.

Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.