Guest Service Associate Front Office - Holiday Inn Express Chennai OMR Thoraipakkam
Job Fit Check
Base Career helps you apply smarter for this job.
Full Job Posting
Guest Service
- Welcome guests with a warm, friendly, and professional attitude.
- Perform efficient check-in and check-out procedures.
- Verify guest reservations and identification.
- Provide accurate information about hotel facilities, services, and local attractions.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Ensure guest satisfaction throughout their stay.
Reservations
- Process room reservations, amendments, cancellations, and walk-ins.
- Maximize room occupancy through effective room allocation.
- Promote hotel services and loyalty programs (IHG One Rewards).
- Upsell room categories and hotel services whenever possible.
Cashiering
- Handle cash, credit card, and digital payment transactions accurately.
- Prepare guest bills and ensure accurate posting of charges.
- Balance cash float and shift reports.
- Follow hotel cash handling and financial procedures.
Communication
- Coordinate effectively with Housekeeping regarding room status.
- Liaise with Engineering for maintenance requests.
- Communicate guest preferences and special requests to relevant departments.
- Maintain proper shift handover.
Guest Relations
- Build positive relationships with guests.
- Recognize repeat and VIP guests.
- Resolve guest complaints following the service recovery process.
- Maintain confidentiality of guest information.
Administrative Responsibilities
- Maintain accurate guest records in the Property Management System (PMS).
- Update room status and reservation details.
- Complete daily reports and shift checklists.
- Ensure compliance with hotel SOPs and IHG brand standards.
Safety & Security
- Follow hotel safety, fire, and emergency procedures.
- Verify guest identity before issuing room keys.
- Report suspicious activities immediately.
- Ensure compliance with data privacy and security policies.
Required Skills
- Excellent communication skills.
- Strong customer service orientation.
- Positive attitude and professional grooming.
- Good problem-solving ability.
- Basic computer knowledge.
- Familiarity with PMS (Opera preferred).
- Ability to work in rotational shifts.
- Team player with strong interpersonal skills.
- Good English communication (additional languages are an advantage).
Qualifications
- Graduate or Diploma in Hotel Management or Hospitality.
- 0–2 years of experience in Front Office or Guest Relations (freshers may also be considered).
About IHG
Multinational hospitality company managing a global portfolio of hotel brands.
Visit company websiteApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at IHG
Agent Front Desk (190217)-Holiday Inn - French Quarter Chateau LeMoyne
, USA
Gain the Experience! History. Culture. Cuisine. Music. Located in the heart of the French Quarter, Chateau LeMoyne provides a boutique New Orleans experience steeped in history. Just steps from Bourbon Street, Jackson Sq
Commis Chef - Crowne Plaza
, AUS
Every plate has the potential to create a memory that lasts a lifetime for our guests. To deliver all this and more, we’re looking for a Commis Chef, open to Full Time, Part Time or Casual positions, with a passion for p
Housekeeping Room Attendant (Part Time) - InterContinental Perth
, AUS
InterContinental Perth City Centre is seeking a part time Room Attendant to join our charming, confident and internationally minded team who knows how to exceed guest expectations. YOUR DAY TO DAY From the moment our gue
Technical Product Manager
, USA
Ready to build platforms that enable product teams to put AI to work for millions of guests? We're looking for a Technical Product Manager to partner with engineering on the roadmap and requirements for IHG’s AI platform
Front Office Team Leader - voco
, AUS
Are you an enthusiastic, motivated and passionate Front Office Team Leader looking for a vine change? Kirkton Park Hotel Hunter Valley is looking for a Full-Time Front Office Team Leader to join our Front Office team! Ki
Executive Recruiter
, USA
This pivotal role will work directly with leadership teams to understand, anticipate and drive recruitment and talent related strategies across IHG Corporate Functions in the Americas. You will effectively lead overall E
Junior Sous Chef
, AUS
Join the team at Crowne Plaza Adelaide Mawson Lakes, a contemporary hotel boasting 155 stylish rooms featuring cutting-edge technology and premium amenities. With versatile meeting spaces, a vibrant Aviator Bar, and our
Room Attendant
, USA
We take our housekeeping standards seriously. So, we’re searching for a Room Attendant with an exceptional eye for detail and a passion for perfection to make sure every guest enjoys a truly memorable experience. Your Da
Agent Front Desk (190217)-Holiday Inn - French Quarter Chateau LeMoyne
, USA
Commis Chef - Crowne Plaza
, AUS
Housekeeping Room Attendant (Part Time) - InterContinental Perth
, AUS
Technical Product Manager
, USA
Front Office Team Leader - voco
, AUS
Executive Recruiter
, USA
Junior Sous Chef
, AUS
Room Attendant
, USA