Guest Service Agent

Accor is the world’s largest and fastest-growing hotel group with a network of more than 5,000 properties in over 90 countries. We are far more than a worldwide leader. Globally, we are more than 260,000 hospitality experts placing people at the heart of what we do and nurturing real passion for service and achievement beyond limits.

Deliver service excellence, from check in to check out and everywhere in between

Complete a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts

Provide passionate, knowledgeable and friendly service to external and internal guests at all times

Answer all telephone calls in a professional manner according to brand standard

Reconcile cashier floats at the completion of each shift.

Ensure guests who are not ALL - Accor Live Limitless members are briefed on features and benefits and signed up to the loyalty program

An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor

Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation

Work alongside passionate industry professionals

Be mentored by experienced Accor Hospitality professionals who want to see you succeed!

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.