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Guest Service Agent (Night Front office operations) | Holiday Inn & Suites Geelong
IHG
AUS
Mid
Onsite
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Please note: - This role will primarily be working in the Night shifts for Front Office operations, candidates applying should be comfortable working in night shifts.
- Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.
- Assist guests with check-in and check-out processes efficiently and accurately.
- Provide information about hotel amenities, services, and local attractions to enhance the guest experience.
- Up-sell products and special promotions as needed.
- Handle guest inquiries and resolve complaints or issues in a professional and timely manner.
- Maintain accurate guest records and update information in the hotel management system.
- Coordinate with other hotel departments to ensure guest requests and special requirements are met promptly.
- Manage room reservations, including making new reservations, modifying existing bookings, and processing cancellations.
- Process payments, collect and record guest information, and maintain confidentiality of all guest data.
- Ensure the lobby, front desk area, and common areas are clean, organized, and presentable at all times.
- Anticipate and respond to guests' needs and requests to enhance their overall satisfaction.
- Assist guests with transportation, dining, and entertainment arrangements.
- Maintain a working knowledge of hotel policies, procedures, and safety protocols.
- Complete required daily checklist items with set timeframes.
- Handle cash and credit transactions accurately and efficiently.
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