Guest service agent

We are pleased to announce an internal vacancy for the position of Guest Service Agent within the Front Office team.

This role is key to delivering outstanding guest experiences, handling check-in and check-out procedures, and ensuring all guest needs are met in a professional and courteous manner.

Welcome and assist guests in a friendly and professional manner Perform check-in and check-out procedures using the property management system Respond to guest inquiries and provide accurate information and support Coordinate with other departments to ensure guest satisfaction Handle guest complaints or feedback in a timely and effective way Promote hotel services and facilities when appropriate Qualifications: Previous experience in hospitality or customer service is preferred Strong communication and teamwork skills Fluency in English and Arabic is required Ability to work shifts, including weekends and holidays Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. Important information : The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law. EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity. If you require reasonable accommodation during the application process, please click here . IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.