bayt
Guest Service Agent
Unknown
Baladiyat ad Dawhah, QAT
Mid-Senior
Onsite
Discovered 2 weeks ago
Hospitality industry standardsHotel operationsGuest relationsCustomer serviceVerbal and written communicationReservation handling
Free
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Hospitality industry standardsHotel operationsGuest relations
Role Overview
The Guest Service Agent provides friendly and efficient customer service throughout a guest’s stay at a hospitality establishment.
The role serves as a primary guest contact and supports check-in, check-out, inquiries, requests, concerns, hotel information, and service coordination.
Key Skills for This Role
Hospitality industry standardsHotel operationsGuest relationsCustomer serviceVerbal and written communicationReservation handling
Full Job Posting
Job Summary
The Guest Service Agent provides friendly and efficient customer service throughout a guest’s stay at a hospitality establishment.
The role serves as a primary guest contact and supports check-in, check-out, inquiries, requests, concerns, hotel information, and service coordination.
Responsibilities
- Greet guests and assist with identification verification, payment processing, and room-key issuance during check-in.
- Handle guest inquiries, requests, and complaints promptly and courteously, resolving issues to support satisfaction.
- Provide information about amenities, local attractions, dining options, and available arrangements or reservations.
- Coordinate with housekeeping, maintenance, and other departments to fulfill guest requests and repairs.
- Maintain an organized front desk, update guest information, and support cleanliness and supply stocking.
- Process check-outs, review charges, collect payments, and issue invoices or receipts.
- Handle phone calls, emails, and faxes, directing inquiries and taking messages as needed.
- Follow security, confidentiality, health, and safety policies and assist with guest records, paperwork, and reports.
- Anticipate guest needs and provide personalized service to enhance the stay.
Job Knowledge and Skills
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