Guest Service Agent
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Key skills for this role
Role Overview
The Guest Service Agent welcomes and supports guests, visitors, and staff while delivering professional and genuine hospitality.
The role is based in a hotel environment and coordinates service inquiries with internal teams.
Key Skills for This Role
Full Job Posting
Role Overview
The Guest Service Agent welcomes and supports guests, visitors, and staff while delivering professional and genuine hospitality.
The role is based in a hotel environment and coordinates service inquiries with internal teams.
Responsibilities
- Manage incoming and outbound communications using a multi-line phone system.
- Share information about hotel services, promotions, rates, and facility policies.
- Coordinate guest appointments and inquiries with internal teams.
- Maintain records through data entry, message logging, and administrative support.
Requirements
- At least one year of guest-facing or communication experience in hospitality or a similar customer service environment.
- Excellent English communication skills.
- Strong interpersonal and problem-solving abilities, including composure under pressure.
- Comfort with computer systems and willingness to learn the Opera System.
- A positive, collaborative approach and commitment to outstanding customer service.
- Additional language fluency is a bonus.
About Accor
Accor describes itself as a global hospitality company offering opportunities for development and advancement across its hotel network.
The company states that diversity and inclusion are part of its recruitment and workplace commitments.
About AccorHotel
Global hospitality group managing a vast network of hotel brands.
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