Guest Relations Manager
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Key skills for this role
About the Role
Asia Gulf Power Service Company seeks a part-time, hybrid Guest Relations Manager in Dubai. The role manages guest experiences, handles inquiries and complaints, and trains front-line staff.
Key Skills for This Role
Responsibilities
- Manage guest experiences, greet and assist visitors, coordinate bookings or appointments
- Respond to inquiries by phone, email, and in person
- Manage feedback and complaints
- Work closely with internal teams to maintain high standards of customer service and satisfaction
- Monitor guest areas, prepare reports on guest feedback
- Support the training of front line staff on guest interaction standards
- Implement service improvements
Requirements
- Strong Guest Relations and Customer Service skills
- Excellent Communication abilities in English; additional languages are an advantage
- Focus on Customer Satisfaction with a track record of handling feedback and resolving issues
- Experience in Training front line staff on service standards
- Prior experience in hospitality, corporate reception, or customer facing roles in a multicultural environment
- Solid organizational and time management skills
- Proficiency with common office software and guest management or CRM systems is beneficial
- Diploma or degree in Hospitality Management, Business, or related field preferred
Full Job Posting
Role Description
- The Guest Relations Manager is a part time, hybrid role based in Dubai, with a combination of on site work and some work from home flexibility.
- This role is responsible for managing guest experiences, greeting and assisting visitors, coordinating bookings or appointments, and ensuring that guest needs are promptly addressed.
- The Guest Relations Manager will respond to inquiries by phone, email, and in person, manage feedback and complaints, and work closely with internal teams to maintain high standards of customer service and satisfaction.
- Day to day tasks include monitoring guest areas, preparing reports on guest feedback, supporting the training of front line staff on guest interaction standards, and implementing service improvements.
Qualifications
- Strong Guest Relations and Customer Service skills, with experience managing guest interactions and expectations.
- Excellent Communication abilities, including clear verbal and written communication in English; additional languages are an advantage.
- Focus on Customer Satisfaction, with a track record of handling feedback, resolving issues, and maintaining service quality.
- Experience in Training front line staff on service standards, guest interaction, and communication best practices.
- Prior experience in hospitality, corporate reception, or customer facing roles in a multicultural environment.
- Solid organizational and time management skills, with the ability to prioritize and manage multiple guest related tasks.
- Proficiency with common office software and guest management or CRM systems is beneficial.
- Diploma or degree in Hospitality Management, Business, or a related field preferred, or equivalent practical experience.
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