Guest Relations Manager
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Key skills for this role
About the Role
The Ritz-Carlton, Doha is seeking a Guest Relations Manager to support property operations and ensure exceptional guest service. The role involves managing front desk operations, handling guest issues, and supervising staff to maintain luxury hospitality standards.
Key Skills for This Role
Responsibilities
- Support all property operations, ensuring highest levels of hospitality and service
- Manage flow of questions and direct guests within the lobby
- Support tracking and resolution of service issues
- Supervise and manage employees; perform duties in employees' absence
- Manage day to day operations, ensuring quality and standards
- Handle complaints, settle disputes, and resolve grievances
- Conduct regular inspection tours for appearance, safety, staffing, security, and maintenance
- Provide exceptional customer service and intervene in guest/employee situations as needed
- Maintain high visibility in public areas during peak times
- Assist in interviewing and hiring employee team members
Requirements
- High school diploma or GED; 1 year experience in guest services, front desk, or related professional area
- OR 2 year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required
- Ability to lead, influence, and encourage others
- Strong interpersonal and communication skills
Full Job Posting
Job Summary
- Supports all property operations, ensuring highest levels of hospitality and service.
- Manages the flow of questions and directs guests within the lobby.
- Supports the tracking and resolution of service issues.
Candidate Profile
- High school diploma or GED; 1 year experience in guest services, front desk, or related professional area.
- OR 2 year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Core Work Activities
- Utilizes interpersonal and communication skills to lead, influence, and encourage others.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees; performs duties in employees' absence.
- Manages day to day operations, ensuring quality and standards.
- Develops specific goals and plans to prioritize, organize, and accomplish work.
- Supports handling complaints, settling disputes, and resolving grievances.
- Assists with energy conservation efforts by monitoring compliance.
- Supports implementation of customer recognition/service program.
- Supports regular inspection tours of entire facility for appearance, safety, staffing, security, and maintenance.
- Ensures compliance with all policies, standards and procedures.
- Understands and can implement all emergency plans.
What We Offer
- A rewarding career within a prestigious luxury brand.
- Personal and professional development plans with training materials.
- Various opportunities for internal growth locally and internationally.
- Competitive package inclusive of accommodation, flight tickets, transportation, meals.
- Exclusive training and leadership development programs.
- Recognition and rewards for exceptional service.
- Preferential Members Rates at Marriott Hotels Globally.
- Dining & Wellness discounts for family and you.
- Medical Insurance Coverage.
- An HR team dedicated to your success and wellbeing.
About The Ritz Carlton
- The Ritz Carlton, Doha is a 5 star resort with 374 rooms, award winning restaurants, world class Spa, and private beach.
- Part of Marriott International portfolio.
- Committed to being an equal opportunity employer.
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