Guest Relations Agent
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Key skills for this role
About the Role
The Ritz-Carlton is seeking a Guest Relations Agent to deliver exceptional guest experiences at their Dubai property. The role involves managing check-in/check-out, addressing guest requests, and providing local area information.
Key Skills for This Role
Responsibilities
- Process guest check ins and check outs smoothly
- Address guest requests and operational needs
- Complete reports and share local area highlights
- Maintain confidentiality and uphold quality standards
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- Ability to stand, sit, or walk for extended periods
- Ability to lift up to 10 pounds
Full Job Posting
Position Summary
- Our jobs aren’t just about giving guests a smooth check in and check out. Instead, we want to build an experience that is memorable and unique.
- Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
- They are empowered to move about their space and do what needs to be done.
Key Responsibilities
- Processing operational needs
- Addressing guest requests
- Completing reports
- Sharing highlights of the local area
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
Physical Requirements
- Stand, sit, or walk for an extended time
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
About The Ritz Carlton
- At more than 100 award winning properties worldwide, The Ritz Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them.
- We set the standard for rare and special luxury service the world over.
- Your role will be to ensure that the 'Gold Standards' of The Ritz Carlton are delivered graciously and thoughtfully every day.
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