Guest Management Lead
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Key skills for this role
About the Role
Oversee guest experience for international events, managing VIP protocol, registration, logistics, and hospitality while ensuring compliance with service standards.
Key Skills for This Role
Responsibilities
- Lead the end to end guest management strategy and execution across all event phases
- Manage guest invitations, RSVP tracking, accreditation, registration, and attendee communications
- Plan and oversee protocol services for ministers, government officials, diplomats, VIPs, and international delegations
- Coordinate airport arrivals and departures, meet and greet services, immigration facilitation, transportation, accommodation, and hospitality arrangements
- Develop detailed guest journey plans and operational procedures to ensure a seamless participant experience
- Coordinate with protocol offices, government authorities, hotels, transport providers, venues, security teams, and event stakeholders
- Manage VIP lounges, hospitality areas, executive holding rooms, and on site guest service operations
- Prepare guest manifests, seating plans, movement schedules, briefing documents, and protocol notes
- Lead and supervise guest management teams, registration staff, volunteers, and hospitality personnel
- Resolve guest issues promptly while maintaining professionalism and discretion
- Ensure compliance with event protocols, security requirements, and service standards
- Produce post event reports, operational reviews, and recommendations for continuous improvement
Requirements
- Extensive experience supporting government events, ministerial delegations, VIPs, senior executives, and international delegates
- Proven experience in guest management for high profile international events, conferences, summits, or forums
- Strong understanding of protocol requirements and VIP services
- Excellent organizational, planning, and problem solving skills
- Ability to manage multiple workstreams and tight deadlines
- Experience coordinating with protocol offices, government authorities, hotels, transport providers, venues, and security teams
- Leadership and team supervision experience
Full Job Posting
Role Overview
- We are seeking an experienced Guest Management Lead to oversee the end to end guest experience for high profile international events, conferences, summits, forums, and government engagements.
- The successful candidate will be responsible for planning and delivering seamless guest operations, including VIP protocol, ministerial and delegation management, invitations, registration, travel logistics, hospitality, and on site guest services.
- The ideal candidate has extensive experience supporting government events, ministerial delegations, VIPs, senior executives, and international delegates, ensuring exceptional service while adhering to protocol requirements.
Key Responsibilities
- Lead the end to end guest management strategy and execution across all event phases.
- Manage guest invitations, RSVP tracking, accreditation, registration, and attendee communications.
- Plan and oversee protocol services for ministers, government officials, diplomats, VIPs, and international delegations.
- Coordinate airport arrivals and departures, meet and greet services, immigration facilitation (where applicable), transportation, accommodation, and hospitality arrangements.
- Develop detailed guest journey plans and operational procedures to ensure a seamless participant experience.
- Coordinate with protocol offices, government authorities, hotels, transport providers, venues, security teams, and event stakeholders.
- Manage VIP lounges, hospitality areas, executive holding rooms, and on site guest service operations.
- Prepare guest manifests, seating plans, movement schedules, briefing documents, and protocol notes.
- Lead and supervise guest management teams, registration staff, volunteers, and hospitality personnel.
- Resolve guest issues promptly while maintaining professionalism and discretion.
- Ensure compliance with event protocols, security requirements, and service standards.
- Produce post event reports, operational reviews, and recommendations for continuous improvement.
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