Guest Management Lead
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Key skills for this role
About the Role
Talent Blueprint FZ LLC is seeking an experienced Guest Management Lead to oversee end-to-end guest experience for high-profile international events in Riyadh. The role requires managing VIP protocol, ministerial delegations, travel logistics, and on-site services for government events.
Key Skills for This Role
Responsibilities
- Lead the end to end guest management strategy and execution across all event phases
- Manage guest invitations, RSVP tracking, accreditation, registration, and attendee communications
- Plan and oversee protocol services for ministers, government officials, diplomats, VIPs, and international delegations
- Coordinate airport arrivals and departures, meet and greet services, immigration facilitation, transportation, accommodation, and hospitality arrangements
- Develop detailed guest journey plans and operational procedures to ensure a seamless participant experience
- Coordinate with protocol offices, government authorities, hotels, transport providers, venues, security teams, and event stakeholders
- Manage VIP lounges, hospitality areas, executive holding rooms, and on site guest service operations
- Prepare guest manifests, seating plans, movement schedules, briefing documents, and protocol notes
- Lead and supervise guest management teams, registration staff, volunteers, and hospitality personnel
- Resolve guest issues promptly while maintaining professionalism and discretion
- Ensure compliance with event protocols, security requirements, and service standards
- Produce post event reports, operational reviews, and recommendations for continuous improvement
Requirements
- Bachelor's degree in Event Management, Hospitality Management, Tourism, Business Administration, or related field
- Minimum 7 10 years of experience in guest management, protocol, hospitality, or event operations
- Demonstrated experience delivering international conferences, summits, forums, exhibitions, or government events
- Proven experience managing VIPs, ministers, senior government officials, diplomats, C suite executives, and international delegations
- Strong understanding of government protocol, diplomatic etiquette, and executive hospitality
- Experience managing large scale guest registration systems and accreditation processes
- Excellent stakeholder management, communication, and organizational skills
- Ability to manage multiple priorities in a fast paced event environment
- Proficiency with event registration and guest management platforms is preferred
- Willingness to travel and work flexible hours during event delivery
Full Job Posting
Role Overview
- We are seeking an experienced Guest Management Lead to oversee the end to end guest experience for high profile international events, conferences, summits, forums, and government engagements.
- The successful candidate will be responsible for planning and delivering seamless guest operations, including VIP protocol, ministerial and delegation management, invitations, registration, travel logistics, hospitality, and on site guest services.
- The ideal candidate has extensive experience supporting government events, ministerial delegations, VIPs, senior executives, and international delegates.
Key Responsibilities
- Lead the end to end guest management strategy and execution across all event phases.
- Manage guest invitations, RSVP tracking, accreditation, registration, and attendee communications.
- Plan and oversee protocol services for ministers, government officials, diplomats, VIPs, and international delegations.
- Coordinate airport arrivals and departures, meet and greet services, immigration facilitation (where applicable), transportation, accommodation, and hospitality arrangements.
- Develop detailed guest journey plans and operational procedures to ensure a seamless participant experience.
- Coordinate with protocol offices, government authorities, hotels, transport providers, venues, security teams, and event stakeholders.
- Manage VIP lounges, hospitality areas, executive holding rooms, and on site guest service operations.
- Prepare guest manifests, seating plans, movement schedules, briefing documents, and protocol notes.
- Lead and supervise guest management teams, registration staff, volunteers, and hospitality personnel.
- Resolve guest issues promptly while maintaining professionalism and discretion.
- Ensure compliance with event protocols, security requirements, and service standards.
- Produce post event reports, operational reviews, and recommendations for continuous improvement.
Required Qualifications
- Bachelor's degree in Event Management, Hospitality Management, Tourism, Business Administration, or a related field.
- Minimum 7 10 years of experience in guest management, protocol, hospitality, or event operations.
- Demonstrated experience delivering international conferences, summits, forums, exhibitions, or government events.
- Proven experience managing VIPs, ministers, senior government officials, diplomats, C suite executives, and international delegations.
- Strong understanding of government protocol, diplomatic etiquette, and executive hospitality.
- Experience managing large scale guest registration systems and accreditation processes.
- Excellent stakeholder management, communication, and organizational skills.
- Ability to manage multiple priorities in a fast paced event environment.
- Proficiency with event registration and guest management platforms is preferred.
- Willingness to travel and work flexible hours during event delivery.
Preferred Experience
- Candidates with experience delivering International Conferences, Government Summits, Ministerial Forums, Economic Forums, Global Congresses, G20/GCC/UN related events, Government ceremonies, State visits, Royal or diplomatic events, or Expo scale events are highly preferred.
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