Guest Experience Supervisor (Reservations Supervisor)
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Key skills for this role
About the Role
The Ned Doha is hiring a Guest Experience Supervisor to lead the Guest Experience team, ensuring exceptional service for guests and members. Responsibilities include overseeing daily operations, managing reservations, coaching staff, and collaborating with departments.
Key Skills for This Role
Responsibilities
- Supervise and coordinate the daily operations of the Guest Experience Centre, ensuring smooth and efficient service delivery
- Lead, support, coach, and motivate the Guest Experience team to deliver outstanding guest and member experiences
- Oversee reservations and enquiries for Rooms, Restaurants, Spa, Membership events, and other hotel services, ensuring accuracy and efficiency
- Act as the primary point of support for complex guest requests, reservations, and service recovery situations
- Ensure all hotel, membership, and booking procedures, policies, and systems remain accurate and up to date
- Maintain and continuously improve departmental operating procedures and service standards
- Work closely with Front Office, Housekeeping, Food & Beverage, Spa, Membership, and other departments to ensure a seamless guest journey
- Assist with the management, setup, and optimisation of the OpenTable reservation system
- Monitor team performance, provide ongoing guidance, and ensure service excellence is maintained throughout every shift
- Ensure accurate guest records are maintained while upholding confidentiality and data privacy standards
- Drive a culture of hospitality by anticipating guest needs and consistently exceeding expectations
Requirements
- Previous supervisory experience within Guest Experience, Reservations, or Luxury Hospitality
- Strong leadership skills with ability to coach, motivate, and develop a high performing team
- Excellent communication and interpersonal skills with a genuine passion for delivering exceptional guest service
- Strong organisational skills with ability to manage multiple priorities in a fast paced environment
- Experience using hotel property management and reservation systems; knowledge of OpenTable is an advantage
- A proactive problem solver with excellent attention to detail and sound decision making abilities
- Confident working collaboratively across multiple departments
- Professional, approachable, and committed to maintaining the highest standards of luxury hospitality
- Flexible to work a rotating shift schedule, including evenings, weekends, and public holidays
- Fluent in English; additional language skills are an advantage
Full Job Posting
About The Ned Doha
- Housed within Doha’s iconic former Ministry of Interior building, The Ned Doha is a refined luxury destination.
- Features seven dining concepts, 90 bedrooms, event spaces, Ned’s Club with rooftop terrace, spa, gym, and 30 metre outdoor pool.
The Role
- We’re looking for a confident, service driven, and inspiring Guest Experience Supervisor to lead our Guest Experience team.
- Ensure every guest and member enjoys an exceptional journey from pre arrival to post departure.
What You’ll Be Doing
- Supervise and coordinate the daily operations of the Guest Experience Centre.
- Lead, support, coach, and motivate the Guest Experience team.
- Oversee reservations and enquiries for Rooms, Restaurants, Spa, Membership events, and other hotel services.
- Act as the primary point of support for complex guest requests, reservations, and service recovery situations.
- Ensure all hotel, membership, and booking procedures, policies, and systems remain accurate and up to date.
- Maintain and continuously improve departmental operating procedures and service standards.
- Work closely with Front Office, Housekeeping, Food & Beverage, Spa, Membership, and other departments.
- Assist with the management, setup, and optimisation of the OpenTable reservation system.
- Monitor team performance, provide ongoing guidance, and ensure service excellence.
- Ensure accurate guest records are maintained while upholding confidentiality and data privacy standards.
- Drive a culture of hospitality by anticipating guest needs and consistently exceeding expectations.
About You
- Previous supervisory experience within Guest Experience, Reservations, or Luxury Hospitality.
- Strong leadership skills with the ability to coach, motivate, and develop a high performing team.
- Excellent communication and interpersonal skills with a genuine passion for delivering exceptional guest service.
- Strong organisational skills with the ability to manage multiple priorities in a fast paced environment.
- Experience using hotel property management and reservation systems; knowledge of OpenTable is an advantage.
- A proactive problem solver with excellent attention to detail and sound decision making abilities.
- Confident working collaboratively across multiple departments to deliver seamless guest experiences.
- Professional, approachable, and committed to maintaining the highest standards of luxury hospitality.
- Flexible to work a rotating shift schedule, including evenings, weekends, and public holidays.
- Fluent in English; additional language skills are an advantage.
What’s In It for You?
- Tax free annual salary of QAR 42,000 QAR 46,800.
- Company provided accommodation and transportation.
- 21 calendar days annual leave and 11 paid public holidays.
- Sick leave benefits as per Qatar Labour Law.
- Private Medical Insurance for self.
- End of Service benefits.
- Complimentary meals at Neddy’s, our team restaurant (breakfast, lunch & dinner).
- Exclusive hotel and dining rates for you, your family, and friends.
- Outstanding learning, development, and career progression opportunities.
- Reward and recognition programmes.
- The opportunity to work in one of Doha’s most iconic lifestyle destinations.
Our Culture
- At The Ned Doha, we go beyond celebrating diversity—we continuously challenge ourselves to be better.
- Inclusion, respect, and opportunity are at the heart of everything we do.
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