Guest Experience Supervisor
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Key skills for this role
About the Role
Autograph Collection seeks a Guest Experience Supervisor to process check-ins, manage guest accounts, and supervise front desk operations. Requires at least 1 year of related work experience and 1 year of supervisory experience.
Key Skills for This Role
Responsibilities
- Process all guest check ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key
- Set up accurate accounts for each guest according to their requirements
- Enter Marriott Rewards information and ensure rates match market codes
- Secure payment prior to issuing room key and verify/adjust billing
- Compile and review daily reports/logs/contingency lists
- Complete cashier and closing reports
- Assist management in training, evaluating, counseling, motivating and coaching employees
- Serve as a role model and first point of contact for the Guarantee of Fair Treatment/Open Door Policy process
Requirements
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- At least 1 year of supervisory experience
- Ability to stand, sit, or walk for an extended period of time
- Ability to lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds
Full Job Posting
POSITION SUMMARY
- Process all guest check ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
- Set up accurate accounts for each guest according to their requirements.
- Enter Marriott Rewards information. Ensure rates match market codes, document exceptions.
- Secure payment prior to issuing room key, verify/adjust billing.
- Compile and review daily reports/logs/contingency lists.
- Complete cashier and closing reports.
- Supply guests with directions and property information.
- Accommodate guest requests, contacting appropriate staff if necessary.
- Follow up to ensure requests have been met.
- Process all payment types, vouchers, paid outs, and charges.
- Balance and drop receipts. Count and secure bank at beginning and end of shift.
- Assist management in training, evaluating, counseling, motivating and coaching employees.
PREFERRED QUALIFICATIONS
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: At least 1 year of supervisory experience.
- License or Certification: None.
About Autograph Collection
- Autograph Collection is a growing collection of four and five star independent hotels, each offering unique and memorable experiences.
- Each hotel is chosen for its quality, originality, bold character, and ability to offer unique experiences.
- Autograph Collection looks to attract The Individualist, someone who uses travel to add to their personal narrative.
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