Guest Experience Supervisor
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Key skills for this role
About the Role
Autograph Collection in Doha is hiring a Guest Experience Supervisor to oversee front desk operations, train staff, and ensure guest satisfaction. Requires 1 year of related work experience and 1 year of supervisory experience.
Key Skills for This Role
Responsibilities
- Process guest check ins, verify identity, assign rooms, issue keys
- Set up accurate guest accounts and ensure correct billing
- Compile daily reports, complete cashier and closing reports
- Assist management in training, evaluating, and coaching employees
- Serve as role model and first point of contact for employee concerns
Requirements
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- At least 1 year of supervisory experience
- Ability to stand, sit, or walk for extended periods
- Ability to lift up to 10 pounds
Full Job Posting
Position Summary
- Process all guest check ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements.
Key Responsibilities
- Enter Marriott Rewards information, ensure rates match market codes, document exceptions.
- Secure payment prior to issuing room key, verify/adjust billing.
- Compile and review daily reports/logs/contingency lists.
- Complete cashier and closing reports.
- Supply guests with directions and property information.
- Accommodate guest requests, contacting appropriate staff if necessary.
- Process all payment types, vouchers, paid outs, and charges.
- Balance and drop receipts, count and secure bank at beginning and end of shift.
- Obtain manual authorizations and follow all Accounting procedures.
- Notify Loss Prevention/Security of any guest reports of theft.
- Assist management in training, evaluating, counseling, motivating and coaching employees.
- Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: At least 1 year of supervisory experience.
- License or Certification: None
Additional Requirements
- Stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
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