Guest Experience Host

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

If you’re confident, people-focused, and enjoy face-to-face engagement, this is your opportunity to join our Gold Coast team in a Guest Experience Host role.

As a Guest Experience Host, you’ll combine front-of-house hospitality with on-site marketing — welcoming guests, building rapport, and booking guests into livestream or in-person sales tours.

Welcome and register owners and guests at the front desk

Engage guests face-to-face or by phone to build rapport and generate livestream or in-person tour bookings

Qualify prospects and book appointments for livestream and in-person Sales Centres

Promote the benefits of the Travel & Leisure community

Work closely with Resort Operations to deliver a seamless guest journey

Meet individual and team KPIs

Complete required system updates and paperwork

Weekend and public holiday availability is required and the ability to work across multiple Gold Coast sites.

Experience in hospitality, customer service, or face-to-face marketing

Strong communication skills and confidence engaging guests in person

A positive, energetic, and self-motivated approach

Professional presentation and attention to detail

Computer literacy; PMS experience (Hirum, Fidelio, Opera) advantageous

Ability to work flexible shifts including weekends and public holidays

Ability to work across multi-Sales sites in the Gold Coast

Attractive incentive and recognition program

Career growth within a global, values-driven organisation

Professional development opportunities

Discounted stays across Australia, Fiji, and New Zealand

This role is ideal if you enjoy guest interaction, performance targets, and face-to-face marketing, with exposure to livestream sales environments.

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com , including the title and location of the position for which you are applying.