Guest Experience Expert (Guest Relations Agent) - Female
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Key skills for this role
About the Role
The Luxury Collection in Doha seeks a Guest Experience Expert to deliver memorable guest experiences from check-in to check-out. The role involves processing operational needs, addressing guest requests, and sharing local highlights.
Key Skills for This Role
Responsibilities
- Process guest check in and check out smoothly
- Address guest requests and complete reports
- Share highlights of the local area with guests
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- Ability to stand, sit, or walk for extended time and lift up to 10 pounds
Full Job Posting
Position Summary
- Our jobs aren’t just about giving guests a smooth check in and check out. Instead, we want to build an experience that is memorable and unique.
- Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
- They are empowered to move about their space and do what needs to be done.
Key Responsibilities
- Processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area.
- Creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards.
- Ensuring uniform, personal appearance, and communications are professional.
- Standing, sitting, or walking for an extended time and moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds without assistance.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None.
About The Luxury Collection
- The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories.
- From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale.
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