Guest Experience Expert (Front Desk Agent)
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Key skills for this role
About the Role
The Luxury Collection is seeking a Guest Experience Expert (Front Desk Agent) to deliver a wide range of services that guide guests through their entire stay. The role involves processing operational needs, addressing guest requests, and ensuring a memorable experience.
Key Skills for This Role
Responsibilities
- Process operational needs and address guest requests
- Complete reports and share local area highlights
- Ensure smooth check in and check out experiences
- Maintain a safe workplace and follow company policies
- Protect company assets and uphold quality standards
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- No supervisory experience required
- Ability to stand, sit, or walk for extended periods
- Ability to lift up to 10 pounds
Full Job Posting
Position Summary
- Our jobs aren’t just about giving guests a smooth check in and check out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.
Key Responsibilities
- Process operational needs, address guest requests, complete reports, and share local area highlights.
- Ensure transactions feel like part of the experience.
- Maintain a safe workplace, follow company policies, protect company assets, and uphold quality standards.
Preferred Qualifications
- High school diploma or G.E.D. equivalent.
- No related work experience required.
- No supervisory experience required.
- Ability to stand, sit, or walk for extended periods.
- Ability to lift up to 10 pounds without assistance.
About The Luxury Collection
- The Luxury Collection Hotels & Resorts offers authentic experiences that evoke lasting memories.
- Over 120 properties in more than 35 countries.
- Part of Marriott International portfolio.
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